John Ly Email and Phone Number
John Ly work email
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John Ly personal email
Experienced IT professional in Service and Client Management, experienced in various roles from Operations, Service Management and focused on delivering a amazing Customer Experience for all clients. My journey spans over 15 years as I have developed a deep appreciation of what Service means to a customer and how it needs to be championed at every interaction.I am passionate, and curious about technology, always looking at how I can help customers overcome challenges, always seeking the best outcome and a Win Win situation for all. I have been very fortunate to work with so many great people and have learnt a lot, but there is always more to learn and room to grow. I would welcome anyone to reach out to me to have a discussion whether its a opportunity or just to collaborate. This is a exciting time and i'm looking forward to what happens next!!!
Apa Group
View- Website:
- apa.com.au
- Employees:
- 2947
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Information Technology Service Management SpecialistApa GroupSydney, Nsw, Au
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Incident And Problem ManagerApa Group Dec 2023 - PresentSydney, New South Wales, AustraliaIncident and Problem Specialist, Focused on exceptional user experience and business outcomes.
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Principal, Service ManagementDell Emc Apr 2022 - Nov 2023Sydney, New South Wales, AustraliaLeading Service Management across Enterprise accounts and building intimate customer relationships. -
High Touch Expert Care Operations ManagerCisco Jul 2018 - Apr 2022Sydney, AustraliaCisco High Touch Operations Manager acts as a trusted advisor and Primary point of contact across assigned portfolio for all Service Assurance and related Service Delivery activities. Focused on delivering exceptional Customer Experience. -
Service Delivery ManagerEnablis Pty Ltd Mar 2016 - Jun 2018Sydney, AustraliaWorking with customers , partners and vendors to deliver services that are aligned to industry best practice (ITIL) managing teams to deliver the right outcomes and experience for all customers. -
Knowledge And Training ManagerUxc Connect Sep 2014 - Feb 2016Belrose NswLead and develop SOPs aligned to Industry best practice around knowledge management and training for operational teams. -
Edc Operations After Hours Team LeaderUxc Connect Dec 2013 - Sep 2014BelroseManage and lead afterhours team to ensure service standards and KPIs are met.
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Edc Support SpecialistUxc Connect Jun 2013 - Nov 2013BelroseSupport Enterprise customers and their environments using best industry SNMP (Spectrum) and ITSM (ServiceNow) based tools.
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Network Operations Support SpecialistNcr Corporation Mar 2001 - May 2013North Sydney, Nsw• Pro-actively managed incidents raised by external and internal customers, own and manage incident through to resolution using tools such as Remedy, HP Openview and EMC Smarts.• Incident management, managed critical P1/P2 incidents. Worked with internal and external resolver groups to restore services within SLA.• Received two NCR achievement awards for displaying NCRs shared values and contribution to business objectives.• Identified a trend of issues within the NOC shift team, spoke to each member and redesigned the NOC roster. This resulted in a significant boost in motivation and work performance. -
Field Support TechnicianTransfield Services 2000 - 2001Silverwater, NswInventory / hardware management - Conduct onsite install-repair of communications equipment.
John Ly Skills
John Ly Education Details
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Computer/Information Technology Administration And Management
Frequently Asked Questions about John Ly
What company does John Ly work for?
John Ly works for Apa Group
What is John Ly's role at the current company?
John Ly's current role is Information Technology Service Management Specialist.
What is John Ly's email address?
John Ly's email address is jo****@****.com.au
What schools did John Ly attend?
John Ly attended Cisco Networking Academy.
What are some of John Ly's interests?
John Ly has interest in Gardening, Sewing, Outdoors And Wilderness, Photography, Hiking, Digital Technology, Graphic Design.
What skills is John Ly known for?
John Ly has skills like Cisco Router And Switch Configuration, Network Troubleshooting, Customer Focused, Cisco Technologies, Incident Management, Itil V3 Foundations Certified, Bmc Remedy, Osi Model, Troubleshooting, Hp Openview, Network Administration, Visio.
Who are John Ly's colleagues?
John Ly's colleagues are Christine Wambui, Kristian Freed, Payal Adhikary, Kristie Metcalfe, Amber Miller, Ben Jowett, Srianto Srianto.
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