John Lykowski Email & Phone Number

Buffalo Grove, Illinois, United States

Mount Prospect, Illinois

Monitor, maintain and secure the library premises.Communicate with, assist and problem solve in both staff and patron matters.

Des Plaines, Illinois, United States

I assisted users remotely with VPN, Windows, MacOs, Office, and Wifi issues. I installed and configured software and applications, and troubleshooted and repaired hardware and network connectivity issues. I assisted with improvements in the hardware architecture to help reduce costs. I managed incoming requests from users via phone, email, and instant.

Chicago, Illinois, United States

Provide second-level technical support to end users via various modes (e.g., email, log me in) for Echo’s 2,500+ employees nationwideEnsure timely resolution of IT requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues and documenting resolutionsTroubleshoot and support all Echo employee hardware.

I was the lead Apple technician for the entire Central Territory (11 States), as the primary technical support for the top 12 executives in the organization. I Created training material on Apple OS, iOS, iPadOS and WatchOS. I Assisted with the full implementation and testing of Office 365. I helped resolve end user requests while supporting the entire.

I provide technical and network resolutions to end-users, while multi-tasking, and adapting to changes quickly within a Windows 7 and 10 environment. As an active listener, I am able to utilize and apply the techniques and support tools at my disposal to accurately identify the users needs, and provide a swift solution.

Mount Prospect

Aided in the creation of the access database we use to log calls. Responsible for incoming calls and emails from National account customers who require service. I also follow up with the national account representatives on past due calls.

CDW

Validate end-user eligibility, enter associated costs and discounts based on the terms and conditions of bid programs within AS400, within a set time frame.Contribute to team goals and departmental initiatives.Multi-task between multiple bid programs.

Glenview

Provided knowledgeable guidance to customers with all product lines and services.Hand-selected by Corporate to be a member of the “Pro Team” - received specialized training in order to provide superior customer support.

Northbrook

Mac Specialist and trainer for Apple retail store. I was an Integral part in the iPhone and Apple TV launch.

Mount Prospect, Illinois

Managed incoming calls and provided detailed status reports to clients on a monthly basis.Assisted in the creation of the Access database and workflow for the department.

Northbrook, Illinois

Handled customer experience inquiries, and resolved service concerns/documented customer requests.Managed inbound calls and call transfers while ensuring the facilitation of call resolution and customer satisfaction.

Bachelor Of Fine Arts (B.F.A.), Photography

Activities and Societies: National Honor Society

Photojournalism

Activities and Societies: Northern Star - Photographer