John Lysen Email & Phone Number

Coppell, Texas, US

• Led all cybersecurity resources to implement key company initiatives and strategies, ensuring compliance while managing enhanced security frameworks designed to provide layered defense.
• Updated processes and procedures to ensure compliance with SOX, PCI, COPPA, SEC, CCPA, GDPR, and PII regulations.
• Developed a new compliance program that incorporates key elements from NIST, CIS, and PCI standards to inform the executive team, audit committee, and board about new cybersecurity and data initiatives, ensuring.
• Managed all end-user engineering and support teams responsible for identity management, single sign-on (SSO) implementation strategies, operating system roadmaps, access and provisioning, and full-device management.
• Established a quarterly enterprise risk and security committee to conduct tabletop exercises, identify gaps in service capabilities, and provide updates to board audit committee members.
• Oversaw the management and security of over 10,000 end-user devices, including standards and security patch solutions

Dallas, Texas, US

• Led all resources related to Salesforce, end-user support, DevOps, Enterprise Engineering, and Security to execute key company initiatives with a focus on business enablement, ultimately enhancing the experience and.
• Established a standard process for mergers and acquisitions (M&A), allowing the business to quickly integrate and align with corporate standards. Additionally, implemented a Security Command Center within Google’s.
• Manage all standards for cloud infrastructure environments and oversee expenses related to GCP, AWS, and Azure. Responsible for all annual IT spending and budgets, including Capital Expenditures (CapEx) and Operating.
• My role includes managing IT services across the enterprise, which enhances our IT service model to support all company requests and the restoration of service capabilities. Directed the DevOps team in developing new.
• Oversee the Enterprise Salesforce Technical team, which builds and delivers new capabilities to support our inside sales partners, and is responsible for managing the Google Office and productivity suite company-wide.

Coppell, TX, US

• Lead all Enterprise Engineering & Security resources to delivery on key company initiatives and strategies with a focus on enhancing guest experience driving increased satisfaction and revenue all while ensuring.
• Architected new security programs & compliance to ensure PCI compliance YOY and ensure a hardened security posture through implementing a new company-side security framework. Implemented new tools and processes using.
• Implemented new processes and procedures to ensure website ADA compliance and companies' EDW for CCPA, GDRP, COPPA, and PII
• Implemented key industry-standard security tools and processes for threat hunting and alerting
• Transforming legacy EDW Hybrid Cloud environment to new PaaS model enabling speed of server for the business, ease of management, and decreasing costs
• Responsible for IT spending and budgets to ensure alignment with our four key strategies for the operating year

Mountain View, CA, US

• NeuroPace was founded to design, develop, manufacture, and market implantable devices for the treatment of neurological disorders with responsive stimulation. The company’s initial focus is the treatment of epilepsy, a.
• Provide technical system and platform strategy to aid their delivery of business requirements
• Preformed several RFPs and provided recommendations and assisted in the implementation of solutions: Cloud-based file management, service ticketing system and asset (HW/SW), and contract management

Plano, Texas, US

• Blue Star Sports is an industry leader in Youth sports management. It allows you to focus on your team, league, and sport, while we focus on you. Assisted CTO in organizing and standardizing enterprise systems.
• Consolidated telephony to a single VOIP solution
• Standardized New Employee on-boarding profiles to align with department requirements
• Consulted with acquired companies to align their technology requirements to provide an enterprise-class organization.
• Managed several outside service providers (Network, O365, Telco, Cloud Compute (Azure, AWS)...etc)

King Of Prussia, PA, US

• Medecision is a Pioneer in SaaS-related Health Care Management solutions. Our drive is to create real solutions that solve real problems, to improve the care and outcomes of everyone. Working with our executive team we.
• Managed IT Infrastructure system architectures, corp systems, production support engineering, and client services teams delivering high-quality customer service.
• Developed and executed a team transformation plan to align IT resources around new infrastructure and client support service models focusing on Service delivery and management methodologies with a key focus on people.
• Executive Security Officer: Part of this role is to ensure the company adheres to all industry-standard HIPPA policies and procedures. Drive monthly requirements needed to ensure company accreditation is achieved.
• Team Transformation: Constructed a 24x7 NOC and augmented technical services organization with deeper technical resources through managed services organizations, employee talent review, and technical training
• Executed Data Center migration and decommission from Enterprise operation model to Managed service.

Richardson, Texas, US

• Leading several teams whose technology stack is within Windows Engineering, SQL DBA, Corp Systems, Enterprise Solutions, and End User Desktop Support. Coordinate production activities in the IT Department with a focus.
• Hold leadership responsibilities for the design, build, implementation, delivery, and support of Microsoft
• Database, and Middleware Technologies to support a rapidly growing SaaS-based company.
• Manage Global IT operations focusing on India and Philippines expansions.
• Set direction and strategies for complex enterprise infrastructure around Microsoft Stacks and SaaS production
• Coach and mentor leaders and senior systems engineers around the Stacks and Styles of computing.

Redmond, Washington, US

As a Microsoft Services Professional, I provide our customers with a direct connection to the knowledge and expertise of the world’s leading technology company. I work closely with Microsoft product teams, providing unique access to the best experts in Microsoft technology, and work in partnership with companies ranging from established market leaders to.

Plano, Texas, US

• Currently managing the Enterprise Windows platform infrastructure. This group is responsible for the Windows OS platform on Physical and VM server instances. We also provide the strategic direction for the Windows.
• Oversee the Microsoft Enterprise infrastructure teams. Set strategic direction and align all efforts related to the Microsoft technology infrastructure to IT Department and Corp Objectives
• Supervised several Microsoft engineering teams with responsibilities for Active Directory, Exchange, Virtualized Server Farms, Unified Communications Presence, IIS Server Farms, SharePoint, Server Configuration, System.

Plano, Texas, US

• My past role manages the Windows Desktops, POS Registers and Server platform environment in all JCPenney Stores.
• Oversaw JCPenney store's back office server infrastructure and desktop team to ensure all environments were running efficiently and optimally.
• Set strategic direction, system enhancements, system availability, and reliability for over 1100+ stores.
• Reasonability for the Server system environments in all JCPenney stores.
• Managed Level 3 engineers providing a Level 3 escalation tier of service to our existing support center

Plano, Texas, US

• Team Lead of all level 3 contractors and key Store Technical Operations Engineers around Desktop and Mobile device system management.
• Worked directly with development to ensure new mobile device system images met stores and IT department standards.
• Final escalations point and worked directly with key JCPenney STO engineering organization to ID and resolve issues on any JCPenney store systems.
• Provided Technical review and recommendations of new technologies coming into the Retail market (Wireless, POS systems, Desktops, and mobile devices)

Plano, Texas, US

• Led a team of all level 3 contractors and key STO engineers responsible for all level 3 operations.
• Primary trainer for all level 3 documentation and training program for level 2 agents on other call centers (Train the Trainer concept).
• Final escalations point and worked directly with key JCPenney STO engineering organization to ID and resolve issues on any JCPenney store systems.
• Provided Technical review and recommendations of new technologies coming into the Retail market (Wireless, POS systems, Desktops, and mobile devices)

Dallas, Texas, US

• Provided system support for all customer's back office systems, POS systems, communication systems, and all related software and hardware operating in the restaurants.
• Managed staff development, training, productivity, and staff schedules.
• Responsible for all escalation calls from level 2 agents and development for quick resolution to stores.
• Supervised customer service, speed, and accuracy of solutions for clients.

Dallas, Texas, US