John Lysen

John Lysen Email and Phone Number

IT Leader at Dave and Busters @ Dave & Buster's Inc.
John Lysen's Location
Richardson, Texas, United States, United States
John Lysen's Contact Details
About John Lysen

John Lysen is an experienced senior leader with over 25 years in various industries, including retail, software services, healthcare management, food and beverage, family entertainment, hospitality, and management consulting. He has significant expertise in cybersecurity, IT infrastructure, enterprise data warehousing, networking, operations, support, system architecture, IT strategy, mergers and acquisitions, execution, and delivery.His key focus areas include enabling business through technology, fostering team building, managing IT services and operations, overseeing IT finances, and handling vendor management, change management, innovation, cloud services, capability development, cybersecurity, and mergers and acquisitions. He has experience in IT and cyber incident response, IT audits, forensic investigations, and compliance.John joined Dave & Buster's as the Senior Director of Cybersecurity and System Engineering, where he focuses on enhancing existing security practices while delivering secure, reliable, and scalable technologies that enable the business to serve its guests and team members effectively.Before joining Dave & Buster's, he served as the Senior Director of Enterprise Systems, Security, and DevOps, at Elm Street Technology. He was previously the Director of Enterprise Engineering and Security at Main Event, a family entertainment center company that was acquired by Dave & Buster's. He has also held positions as CIO for Medecision, a population health management SaaS company, and Vice President of Production Platform and Corporate Services at RealPage Inc., a property management software provider. John's technical career began at TGI Friday as a Level 1 service desk agent, followed by multiple roles and positions at JCPenney and Microsoft.John resides in the Dallas, Texas area with his wife and family.

John Lysen's Current Company Details
Dave & Buster's Inc.

Dave & Buster'S Inc.

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IT Leader at Dave and Busters
John Lysen Work Experience Details
  • Dave & Buster'S Inc.
    It Leadership
    Dave & Buster'S Inc. Apr 2023 - Present
    Coppell, Texas, Us
    • Led all cybersecurity resources to implement key company initiatives and strategies, ensuring compliance while managing enhanced security frameworks designed to provide layered defense.• Updated processes and procedures to ensure compliance with SOX, PCI, COPPA, SEC, CCPA, GDPR, and PII regulations.• Developed a new compliance program that incorporates key elements from NIST, CIS, and PCI standards to inform the executive team, audit committee, and board about new cybersecurity and data initiatives, ensuring alignment with the evolving compliance requirements for SEC and PCI 4.0.• Managed all end-user engineering and support teams responsible for identity management, single sign-on (SSO) implementation strategies, operating system roadmaps, access and provisioning, and full-device management.• Established a quarterly enterprise risk and security committee to conduct tabletop exercises, identify gaps in service capabilities, and provide updates to board audit committee members.• Oversaw the management and security of over 10,000 end-user devices, including standards and security patch solutions
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  • Elm Street
    Sr. Director It Leadership
    Elm Street Aug 2022 - Apr 2023
    Dallas, Texas, Us
    • Led all resources related to Salesforce, end-user support, DevOps, Enterprise Engineering, and Security to execute key company initiatives with a focus on business enablement, ultimately enhancing the experience and satisfaction of both customers and team members.• Established a standard process for mergers and acquisitions (M&A), allowing the business to quickly integrate and align with corporate standards. Additionally, implemented a Security Command Center within Google’s cloud environment, providing a comprehensive view of compliance.• Manage all standards for cloud infrastructure environments and oversee expenses related to GCP, AWS, and Azure. Responsible for all annual IT spending and budgets, including Capital Expenditures (CapEx) and Operating Expenses (OpEx), to ensure alignment with business and product roadmaps.• My role includes managing IT services across the enterprise, which enhances our IT service model to support all company requests and the restoration of service capabilities. Directed the DevOps team in developing new standards and processes to ensure that all development environments were operational and complied with business and production standards.• Oversee the Enterprise Salesforce Technical team, which builds and delivers new capabilities to support our inside sales partners, and is responsible for managing the Google Office and productivity suite company-wide.
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  • Main Event Entertainment
    Director It Enterprise Engineering & Security
    Main Event Entertainment Nov 2016 - Aug 2022
    Coppell, Tx, Us
    • Lead all Enterprise Engineering & Security resources to delivery on key company initiatives and strategies with a focus on enhancing guest experience driving increased satisfaction and revenue all while ensuring systems remain, network and platform remain secure• Architected new security programs & compliance to ensure PCI compliance YOY and ensure a hardened security posture through implementing a new company-side security framework. Implemented new tools and processes using Microsoft Azure capabilities• Implemented new processes and procedures to ensure website ADA compliance and companies' EDW for CCPA, GDRP, COPPA, and PII• Implemented key industry-standard security tools and processes for threat hunting and alerting• Transforming legacy EDW Hybrid Cloud environment to new PaaS model enabling speed of server for the business, ease of management, and decreasing costs • Responsible for IT spending and budgets to ensure alignment with our four key strategies for the operating year• Built and managed new IT services team to aid both field and corporate service requests
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  • Neuropace
    It Consultant
    Neuropace Aug 2014 - Jul 2017
    Mountain View, Ca, Us
    NeuroPace was founded to design, develop, manufacture, and market implantable devices for the treatment of neurological disorders with responsive stimulation. The company’s initial focus is the treatment of epilepsy, a debilitating neurological disorder affecting approximately 1% of the population worldwide.• Provide technical system and platform strategy to aid their delivery of business requirements• Preformed several RFPs and provided recommendations and assisted in the implementation of solutions: Cloud-based file management, service ticketing system and asset (HW/SW), and contract management
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  • Blue Star Sports
    Consultant To Cto - Enterprise Engineering
    Blue Star Sports Jun 2016 - Nov 2016
    Plano, Texas, Us
    Blue Star Sports is an industry leader in Youth sports management. It allows you to focus on your team, league, and sport, while we focus on you. Assisted CTO in organizing and standardizing enterprise systems, networking, and platforms to align with the long-term strategy. • Consolidated telephony to a single VOIP solution• Standardized New Employee on-boarding profiles to align with department requirements• Consulted with acquired companies to align their technology requirements to provide an enterprise-class organization. • Managed several outside service providers (Network, O365, Telco, Cloud Compute (Azure, AWS)...etc)
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  • Medecision
    Svp - Chief Information Officer & Security Officer
    Medecision Mar 2015 - Jun 2016
    King Of Prussia, Pa, Us
    Medecision is a Pioneer in SaaS-related Health Care Management solutions. Our drive is to create real solutions that solve real problems, to improve the care and outcomes of everyone. Working with our executive team we are transforming and maturing IT people and processes to ensure we quickly align with the new business model to deliver the fast pace needs our customers desire.• Managed IT Infrastructure system architectures, corp systems, production support engineering, and client services teams delivering high-quality customer service.• Developed and executed a team transformation plan to align IT resources around new infrastructure and client support service models focusing on Service delivery and management methodologies with a key focus on people, process, and technology. • Executive Security Officer: Part of this role is to ensure the company adheres to all industry-standard HIPPA policies and procedures. Drive monthly requirements needed to ensure company accreditation is achieved.• Team Transformation: Constructed a 24x7 NOC and augmented technical services organization with deeper technical resources through managed services organizations, employee talent review, and technical training• Executed Data Center migration and decommission from Enterprise operation model to Managed service.• Drove Corp and IT security, access, and HIPAA processes and procedures were updated and mapped to specific controls and standards (SSAE 16 and NIST) to ensure SOC2 Type 2 (Privacy) Audit certification.
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  • Realpage, Inc.
    Vp It Production & Corp Systems
    Realpage, Inc. Sep 2012 - Oct 2014
    Richardson, Texas, Us
    Leading several teams whose technology stack is within Windows Engineering, SQL DBA, Corp Systems, Enterprise Solutions, and End User Desktop Support. Coordinate production activities in the IT Department with a focus on Systems Engineering, Database Architecture, Security, and Regulatory Governance.• Hold leadership responsibilities for the design, build, implementation, delivery, and support of Microsoft• Database, and Middleware Technologies to support a rapidly growing SaaS-based company.• Manage Global IT operations focusing on India and Philippines expansions.• Set direction and strategies for complex enterprise infrastructure around Microsoft Stacks and SaaS production• Coach and mentor leaders and senior systems engineers around the Stacks and Styles of computing.• Work directly with Key Leaders to communicate technology shifts and evaluations that change the current company directions.• Managed several IT teams regarding systems engineering: SaaS Production tier, Internal Corp Systems, Key BI/Analytics tier, Development Operation, and Global Desktop operations. • Key middleware system responsibilities: Large SQL Server Farms, Virtualized Servers, IIS Server Farms, System Center Suite, and Mobile Device Management.
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  • Microsoft Corporation
    Sr Premier Account Manager
    Microsoft Corporation Jun 2011 - Sep 2012
    Redmond, Washington, Us
    As a Microsoft Services Professional, I provide our customers with a direct connection to the knowledge and expertise of the world’s leading technology company. I work closely with Microsoft product teams, providing unique access to the best experts in Microsoft technology, and work in partnership with companies ranging from established market leaders to emerging market innovators.
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  • Jcpenney
    Sr It Manager
    Jcpenney Mar 2008 - Jun 2011
    Plano, Texas, Us
    Currently managing the Enterprise Windows platform infrastructure. This group is responsible for the Windows OS platform on Physical and VM server instances. We also provide the strategic direction for the Windows space for JCPenney.• Oversee the Microsoft Enterprise infrastructure teams. Set strategic direction and align all efforts related to the Microsoft technology infrastructure to IT Department and Corp Objectives • Supervised several Microsoft engineering teams with responsibilities for Active Directory, Exchange, Virtualized Server Farms, Unified Communications Presence, IIS Server Farms, SharePoint, Server Configuration, System Monitoring, and Directory Provisioning.
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  • Jcpenney
    Manager - Store Technical Operations - Server Platform
    Jcpenney Dec 2006 - Mar 2008
    Plano, Texas, Us
    My past role manages the Windows Desktops, POS Registers and Server platform environment in all JCPenney Stores.• Oversaw JCPenney store's back office server infrastructure and desktop team to ensure all environments were running efficiently and optimally. • Set strategic direction, system enhancements, system availability, and reliability for over 1100+ stores. • Reasonability for the Server system environments in all JCPenney stores.• Managed Level 3 engineers providing a Level 3 escalation tier of service to our existing support center
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  • Jcpenney
    Stores Systems Engineer Team Lead
    Jcpenney Jun 2005 - Dec 2006
    Plano, Texas, Us
    • Team Lead of all level 3 contractors and key Store Technical Operations Engineers around Desktop and Mobile device system management.• Worked directly with development to ensure new mobile device system images met stores and IT department standards.• Final escalations point and worked directly with key JCPenney STO engineering organization to ID and resolve issues on any JCPenney store systems.• Provided Technical review and recommendations of new technologies coming into the Retail market (Wireless, POS systems, Desktops, and mobile devices)
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  • Jcpenney
    Systems Engineer
    Jcpenney Jan 1999 - Jun 2005
    Plano, Texas, Us
    • Led a team of all level 3 contractors and key STO engineers responsible for all level 3 operations.• Primary trainer for all level 3 documentation and training program for level 2 agents on other call centers (Train the Trainer concept). • Final escalations point and worked directly with key JCPenney STO engineering organization to ID and resolve issues on any JCPenney store systems.• Provided Technical review and recommendations of new technologies coming into the Retail market (Wireless, POS systems, Desktops, and mobile devices)
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  • Tgi Fridays
    Sr Systems Anaylst Supporting Retail Store Operations
    Tgi Fridays Dec 1996 - Jan 1999
    Dallas, Texas, Us
    • Provided system support for all customer's back office systems, POS systems, communication systems, and all related software and hardware operating in the restaurants. • Managed staff development, training, productivity, and staff schedules. • Responsible for all escalation calls from level 2 agents and development for quick resolution to stores.• Supervised customer service, speed, and accuracy of solutions for clients.
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  • Chili'S
    Restaurant Assist Gm - Snowstate Restaurant Group
    Chili'S Apr 1994 - Sep 1996
    Dallas, Texas, Us
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  • S&A Restaurant Corp
    Restaurant Sr. Manager - Steak&Ale
    S&A Restaurant Corp Oct 1992 - Apr 1994

John Lysen Skills

Management It Management Windows Team Leadership Vendor Management It Strategy Enterprise Software Leadership It Service Management Cloud Computing Customer Service Microsoft Sql Server Security Saas Technical Leadership Project Management Data Center Business Analysis It Operations Team Management Mobile Devices Disaster Recovery Retail Technical Support Pci Dss Strategic Planning Visio Sql Microsoft Technologies Information Technology Business Intelligence Sql Server Telecommunications Business Management Mobile

John Lysen Education Details

  • Stephen F. Austin State University
    Stephen F. Austin State University
    Marketing

Frequently Asked Questions about John Lysen

What company does John Lysen work for?

John Lysen works for Dave & Buster's Inc.

What is John Lysen's role at the current company?

John Lysen's current role is IT Leader at Dave and Busters.

What is John Lysen's email address?

John Lysen's email address is jl****@****ook.com

What is John Lysen's direct phone number?

John Lysen's direct phone number is +121462*****

What schools did John Lysen attend?

John Lysen attended Stephen F. Austin State University.

What are some of John Lysen's interests?

John Lysen has interest in Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Animal Welfare.

What skills is John Lysen known for?

John Lysen has skills like Management, It Management, Windows, Team Leadership, Vendor Management, It Strategy, Enterprise Software, Leadership, It Service Management, Cloud Computing, Customer Service, Microsoft Sql Server.

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