John M. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Delivering exceptional customer service and in a timely manner as well as assisting our level one team in resolving any issue or with the proper troubleshooting skills, determining the probable cause, applying the resolution or if not possible escalating to the developers where necessary, gathering all the necessary information and documenting these for.

Sydney, New South Wales, Australia

Performing infrastructure deployments & creating projects and deploying these to the clients.Setting up DR and BCP for businesses & properly documenting these following international compliances.Delivering projects before the deadlines as well as being production-ready.

Sydney, New South Wales, Australia

Creating complete ICT portfolios for businesses and allowing these to increase productivity, stability and reliability. Enhancing businesses and users performances using IT frameworks and infrastructures with policies and procedures tailored to the business needs.

Sydney, Australia

• Providing technical support via telephone and email for Veeam Software’s clients;
• Analyzing, diagnosing, troubleshooting and providing solutions to software product problems and questions;
• Communicating effectively with Sales Representatives;
• Building and maintaining strong customer relationships;
• Monitoring ticket queues and documenting work related to assigned cases and tickets;
• Contributing to ongoing documentation to build Veeam’s knowledge base;

Sydney, Australia

Auditing internal ICT Infrastructure & modernizing it to the business needs. Developing projects to resolve reoccurring issues, enhance network performance, security, stability, remove unnecessary overhead in the structure as resolving previous miss-configurations. Applying ISO27001 standards to the company, as well as being the liaison with 3rd parties to.

Sydney, Australia

-Resolve technical issues relating to Microsoft business applications and operating systems.-Support for the integration of the client line of business applications within their IT infrastructure.-Management of client's vendors.Installation, configuration and support of new hardware including but not limited to switches, routers, firewall appliances.

Prospect, Sydney

Providing a high level of technical support & customer service; Carry out 2nd level desktop support. From triaging, prioritizing, documenting, & actively resolving customer support requests. Receive and escalate support incidents & problems as required by external support resources. Acting as the escalation point for service requests & incidents. Acting as.

• Responsibilities:
• Responsible for first & second level support.
• Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.Main areas of focus:
• Manage Windows Server 2012 Active Directory
• In charge of the ITV System powered by Allin interactive
• Maintain system documentation, processes & procedures, ensuring change is managed coherently

• Responsibilities:
• Responsible for supporting all shipboard systems. Reported directly to the IT Operations Manager.Main areas of focus:
• Support the ITV (Interactive TV) System powered by Apple Mac Mini & Apple TV, with over 4000 units on-board, 11 VOD OSX servers, 3 Load balancers and 4 System servers
• Clone & configure devices & maintain the inventory of all IT hardware on-board
• Satellite system troubleshooting (C-band) for on-board voice and data
• Maintain system documentation, processes & procedures, ensuring change is managed coherently

• Responsibilities:
• Responsible for the entire IT infrastructure, reporting directly to the Hotel Director & effectively managing the IT Team of 4 IT staff.Main areas of focus:
• Satellite system troubleshooting (C-band) for on board voice and data.
• Manage the Service Desk using GWI & support all our client's users.
• Train and coach the Service Desk colleagues & users
• Maintain high levels of customer service satisfaction.

Full Stack Web Development

Learning MERN, the Full Stack Web Development. MongoDB, MySQL, Express, REACT and NODEJS. Currently in progress and pending approximately.

Education record

Activities and Societies: High School Soccer Team &Technology Group