John M. Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

I oversee the creation and maintenance of multiple lead programs benefiting branch associates and business bankers across the enterprise. Utilizing Alteryx for process automation, I am transitioning hours of weekly and monthly program workflows to a single-click solution. Additionally, I develop insights for ROI on lead programs impacting both internal and third-party stakeholders. Also, I have built logic and am maintaining process flow for the creation of a weekly overdraft protection marketing campaign and participate in other ad-hoc work such as identifying future markets for Private Banking expansion.

Greater Pittsburgh Area

In my role as an Assistant Vice President of Workforce Analytics within Lending Services at PNC Bank, I acted as the single point of contact for Consumer Originations. As a Business Analytics Consultant, I developed and maintained staffing capacity planning models across multiple lines of business. Participation in scenario planning and strategic hiring were a part of my everyday duties. This role included effectively liaising with Executives that oversee hundreds of staff members.

Greater Pittsburgh Area

I began as a summer intern working with the Process Improvement team based in Brecksville, OH. Immediately after, I joined the Operations Excellence team in Pittsburgh and worked on several process improvement initiatives.

Completed a 2 ½ year internship program that focused on high exposure to concepts of Operational Excellence, Lean, and the Toyota Way. I studied multiple aspects of continual improvement and implemented many of the “lean” tools and techniques used by world-class organizations. Projects occurred in various environments including steel mills, hospitals, and general manufacturing plants.

Audited daily meetings and worked migrating ERP data to a new system

Assistant to the Director of Organizational Performance ImprovementProjects included value-stream mapping, time studies, and research towards hospital improvement initiatives in the areas of admittance and discharge.Developed presentations and communicated findings/ideas with senior management

Master Of Business Administration - Mba, Business Administration

Concentration in Data Analytics

Bs/Bs, International Business, Business Management

Activities and Societies: VP Music Club Scored 173 on the ETS Major Test for Business placing in the top 10% of the nation Minored.