John M. Email & Phone Number

London, Gb

Clapham Junction

Mobilisation of a newly refurbished Grade 2 listed property in Clapham Junction on behalf of W.RE. Coordinated intricate snags/defect period after practical completion. Service charge management w. budget of £1.7 million with three-part phasing-in program of services. Coordinated the tendering of the new incumbent M&E contract. Landlord, stakeholder and occupier liaison. Multi-fitout/floor coordination and permit RAMS/PLI review. H&S coordination and monitoring. L&D coordinator of hospitality and security service providers. Visual merchandising of upcoming seasonal events and pop-up management. Establishing early social media presence and outreach to neighbouring events venues. Coordinating counter terrorism lockdown process.

Covent Garden Estate

Facilities Manager of the central Market Building, Floral Court and estate Look & Feel on behalf of Shaftsbury Capital, formerly CapCo. Coordinated estate look and feel of the for post-Coronation visit of HM King Charles Service charge management. Member of the estate Safety Action Group and Health & Safety complianceStakeholder engagement and building/maintaining relationships with local authorities and neighbours Unit fitouts coordination, toolbox talks and RAMS/PLI review. Pop-up event coordination. Lease review and wayleave coordination. Contractor/team engagement and KPI management. Market/trader management (retail) and product vetting. Re-established the market traders election cycle in association with the National Market Trader Federation Disputes, investigations and resolution management.

City Of London

Managing both hard and soft services to 1 Bartholomew Lane with a working knowledge of the £900,000 service charge in a 10 story multi-tenanted building at roughly 90,000sqm.Leading a front of house team of corporate receptionists, security and mobile operatives, whilst acting as a key holder for four additional properties with management support in the capacity of coaching, operations and cover. Overhauling procedures and the implementation and training of new processes.Devising management L&D plans.Responsible for the implementation of new technologies such as, but not limited to, thermal imaging, touchless access control, energy management, mobile check-in devices and centralised tenant and arrivals software. Tenant fitout liaising, management and coordination ranging from planning and layout, permit and RAMS review, logistics, access and health & safety.Coordinating a vast portfolio of 80 contractors and sub-contractors whilst being the main point of contact.Ensuring the property has met past requirements in preparation for upcoming audits the likes of ISO and fire/general risk assessments.Coordinating weekly emergency comms/health & safety/CCTV reviews. Additional experience in leading both live and planned fire evacuationsResponsible for the efficient removal of general/special waste and implementing initiatives and policies to improve the site's green credentials. Chairing tenant quarterly meetings and overseeing the actioning and progress of tenant requirements.Liaising with the Walbrook Alderman, City of London Corporation/Police and neighbouring facilities/security teams so to addressing the concerns of the tenants and stakeholders.Vetting appropriate vendors for, and management of, pop-up events on site.Hosting executive meetings for stakeholders and investors with tailored site inspections. The first recipient of the Chairmen’s Award for Excellence from SmartSec Solutions 2018.

City Of London

London, United Kingdom

Managing teams for King & Spalding, Dentsu Aegis Network and Crown Estate Securities.Average daily tenant and visitor levels at 1600. Specialising in re-establishing a positive working relationship with all other departments and stakeholders.Successfully restructured and implemented KPIs via training and development plans for all team members.Raised the operations and hospitality standard operating procedures (SOPs) to a 5-star level.Working directly with the facilities manager in archiving and securing sensitive material, ordering stock and office allocation and implemented a weekly/quarterly stock check.Other duties are, but are not limited to; event coordination of international partner meetings, hotel and taxi bookings, meet & greet of dignitaries, VIP's, and large group arrivals, managing on/off site events, ad hoc clerical, AV set-up, supply distribution, using internal booking software, hosting partner meetings and taking part and conducting staff appraisals and disciplinary meetings.

London, United Kingdom

Presenting at C-suite weekly briefings and supervisor for FOH and switchboard, 7 receptionists across two receptions in an exceptionally busy 300 room hotel.Writing and implementing departmental Standard Operating Procedures (SOPs).Supported training & skill development across the team and delivering reports for appraisals.Assisting the Reception Manager in setting sales targets and driving daily upsells.Actioning the demands of the upper management, whilst liaising with all departments and mentoring trainees.

London, United Kingdom

Reception Supervisor for a busy switchboard & Front of House. Assisting the Reception Manager and Guest Services Director with VIPs, room allocations and revenue protection.Working alongside the Sales Manager with business development and marketing.Liaised and coordinated between the housekeeping, maintenance and F&B departments allocating service where needed.Conducted Night Auditing, Archiving and Security.Conducting daily reception/reservation departmental briefings, implementing up-sell initiatives/packages.

London, United Kingdom

Managed the full cycle of the sales, events and groups bookings from query to payment. Coordinating budgets, contracts, external travel agents and large block bookings.Worked closely with the Sales and Marketing departments arranging contracts and site inspections.Managing and contracting outsourced suppliers for AV and banqueting equipment.Conducted meet & greets, transport & security, catering for a wide range of clientele. Administratively my duties consisted of, but were not limited to, office move, training of new starters, handling feedback and complaints, producing sales period forecast charts, collecting accounting/credit/billing facility, clerical and documentation of the services provided to each client and communicating these to other departments, along with organizing office supply and stock.

London, United Kingdom

Managed the full guest journey cycle with VIP services. Additionally, I assisted the then hotel marketing manager in the capacity of guest relations for VIPs of the travel industry during the press launch of the hotel’s re-brand and Vertical Garden (Living Wall).Devised and facilitated the reception training manual along with a brochure specifically for children to be distributed by the Guest Services Team.

London, United Kingdom

Day and night managing, training and coordinating staff and stock for peak periods, events and festivals. Assistant management to sister property The Duke of Wellington.

Over-Seas Independent Press Correspondent. Research and review of grassroots press and artists.

Toronto, Canada Area

Story proposal, press release, high profile F2F interview, transcription, and research for distribution/circulation.

Editorial assistant for the Managing and Arts Editors. The role meant contributing large scale pieces on men’s health, lifestyle spreads and high profile interviews. Outside duties included commissioning articles, story proposal, transcription, press release, product review, editorial research, photo archiving, graphic editing and design.

Contributor for the Arts & Politics section. A nine month contributor’s role with the online magazine for both music & live reviews. Later the position opened up to co-ordinate a three part series on emerging artists.

London, United Kingdom

Day Supervisor managing a six-story bar and restaurant with a team of seven. Coordinating both F&B, float/accounting and stock management.Occasionally in the evenings my services would be required whilst the events team convert the space into an entertainment venue for DJs and promotional events.

Toronto, Canada Area

Trained in crisis management and security.When circumstances demanded, tours of the facility fell under my responsibility. Other duties consisted of, but were not limited to, patient enquiry, clerical and transcription.

Assistant to the Managing, Arts and Associate Editors. With similar clerical duties as TORO Magazine, proof reading, transcription and photo filing were additions. After a three month internship, co-ordination of the summer fashion spread was added as a responsibility. This included balancing budgets, meeting with photographers, arranging schedules for public figures, hiring models, meeting with clothing designers and obtaining council licenses for the off-site shoots.

Toronto, Canada Area

Assistant to the marketing and arts departments. Duties included stock inventory and clerical reception. Later PR tasks were allocated the likes of client research for ad campaigns. Further, assisting the art department with the publication’s visual submission to the National Media Awards was added to the list of responsibilities.

Toronto, Canada Area

Management of two fully restored Victorian properties. Primary duties included meet/greet/check-in & out, tour guide, travel bookings, wedding and event planner, handling customer inquiries/feedback/complaints, research, cross marketing, visual merchandising.

Bfa, Classic Fine Art

Activities and Societies: Accepted with advanced standing, areas of study lay predominantly within classic oil and acrylic painting.

Foundation Fine Art

Activities and Societies: Exhibition preparation and Audio/Visual Art/Photography/Multi-Media.

Oac Diploma, General Study

Activities and Societies: 6 Month Work Placement: Educational Assistant for ages 6-7 years, St Theresa's Shrine.My official graduation.