John M. Email & Phone Number

Aberdeen

United Kingdom

FEP Mossmorran

• 1st Line Support for 0ver 400 Petro chemical users in Fife and Aberdeen.Duties:
• Installation, moves and decommissioning of desk equipment (workstations, docking stations, monitors, local printers, peripherals, network printers & MFDs and desk phones)
• Installation of Software.
• Track, monitor, create and report on all Help Desk incidents within the given SLA using the Remedy.
• Liaising with global IT support teams to commission/decommission infrastructure equipment and to resolve desk-side and infrastructure issues.
• Staging, racking, installation, set-up and patching of IT infrastructure such as servers, network, storage devices and audio-visual equipment.KEY SKILLS AND ACHIVEMENTS

Dundee, United Kingdom

• 1st Line support for over 3,000 staff and 15,000 students, providing support remotely, over the phone and face to face.Duties:
• Building and installing Desktops/Laptops.
• Checking of Network points in Accommodation.
• Installing of peripherals – Printers, Web Cams and Scanners.
• Audio Visual support for Lecture theatres and classrooms.
• Student Help with personal devices and programmes.

Aberdeen, United Kingdom

• Installing Desktop PC, laptops, printers switches and specialist monitors to the public and private sector across Scotland and Islands. Duties
• Visiting sites to install repair or replace IT equipment.
• Installing configuring and calibrating Specialist Eizo monitors.
• Configuring and installing HP Firewalls.
• Domain joining and software updates of Laptops at clients sites.
• Rollout of new sites with switches, desktops, laptops and HP Switches.KEY SKILLS AND ACHIVEMENTS

Aberdeen, United Kingdom

• Technical and practical 1st and 2nd line support to over 1200 onshore/offshore system user via helpdesk, face to face or by RAS Tools. Supporting PC, Telephony, Printers and 24 Audio/Visual meeting/conference.
• Providing 1st and 2nd line Support via phone, email and face to face.
• Creating user accounts and policies using AD.
• Creating and troubleshoot user accounts using MS Exchange 2013.
• Monitoring of Citrix Servers and applications.
• Installing Oil and Gas applications.

Aberdeen, United Kingdom

• To provide 1st line support to system 900 users onshore and offshore, whilst providing the hands on and eyes for 3rd line analyst based remote from site. To ensure the day to day communication system were fully.
• Administration of Nortel Meridian and Call Pilot Phone system.
• Installation and cabling of Analogue and Digital phone via the PABX.
• Installing Network equipment -Routers/Switches and firewalls.
• Cabling and patching for Servers, Network equipment and phones.
• Basic Server Build - MS Server 2003.

Newbridge Wales

Installation of Windows XP onto clients’ laptops. Providing support on PointSec security software and Reflex Data Vault software issues. Deploying software via SDO package and Power Quest servers onto 450 laptops. Administrating user security and domain groups using Windows 2003 Active Directory. Instructing by way of presentations to senior management and.

Sellafield Cumbria

Installation of XP desktops, Laptops and Hard drives, Installations of peripherals, Migration of users from NT to XP, Replication of Lotus Notes, Floor walking, Software build of PC’s, using Powercast servers. Installation of software, Phase Lead Engineer during rollout: Overall responsibility for the delivery and reporting of the project phase, including.

Scotland Wide

Installation of ISDN and ADSL using Cisco Routers, Static IP/TCP Configuration for PC’s and printers, upgrading to XP Professional, ghosting of systems, surveying of sites, auditing of hardware and software