John M. Email & Phone Number

Aberdeen

United Kingdom

Fep Mossmorran

1st Line Support for 0ver 400 Petro chemical users in Fife and Aberdeen.Duties:• Installation, moves and decommissioning of desk equipment (workstations, docking stations, monitors, local printers, peripherals, network printers & MFDs and desk phones)• Installation of Software.• Track, monitor, create and report on all Help Desk incidents within the given SLA using the Remedy.• Liaising with global IT support teams to commission/decommission infrastructure equipment and to resolve desk-side and infrastructure issues.• Staging, racking, installation, set-up and patching of IT infrastructure such as servers, network, storage devices and audio-visual equipment.KEY SKILLS AND ACHIVEMENTS• Providing 1st line Support via phone, email and face to face.• Good working knowledge of intel-based PC hardware and MS-Windows 7, 8 & 10 OS• Ability to work in virtual teams and resolve complex problems by working with people remotely. Ability to work with 3rd parties• Good working knowledge of audio visual technology and Xerox multi-function devices.• Good organisational and problem solving skills.• Good working knowledge of MS-Office products including Outlook, Word, Excel, PowerPoint.• Presentations to Users on how to use Skype for Business.

Dundee, United Kingdom

1st Line support for over 3,000 staff and 15,000 students, providing support remotely, over the phone and face to face.Duties:• Building and installing Desktops/Laptops.• Checking of Network points in Accommodation.• Installing of peripherals – Printers, Web Cams and Scanners.• Audio Visual support for Lecture theatres and classrooms.• Student Help with personal devices and programmes.• Installation of software and hardware. • Cisco Phone install.KEY SKILLS AND ACHIVEMENTS• Polite and understanding when dealing with customers, especially students• Configuring devices and mobile phones for wi fi access and email, this includes Apple, Android and Window devices• AV support using an Extron Sound and Vision system, and been able to trouble shoot any issues that occur prior to and during Presentations.• Configuring IP phones using Cisco Call manger.

Aberdeen, United Kingdom

Installing Desktop PC, laptops, printers switches and specialist monitors to the public and private sector across Scotland and Islands. Duties• Visiting sites to install repair or replace IT equipment.• Installing configuring and calibrating Specialist Eizo monitors.• Configuring and installing HP Firewalls.• Domain joining and software updates of Laptops at clients sites.• Rollout of new sites with switches, desktops, laptops and HP Switches.KEY SKILLS AND ACHIVEMENTS • Polite and diplomatic when dealing with customers.• Punctual and well turned out at customer sites.• Professionally installing and cabling equipment.• Proficient in troubleshooting hardware issue.

Aberdeen, United Kingdom

Technical and practical 1st and 2nd line support to over 1200 onshore/offshore system user via helpdesk, face to face or by RAS Tools. Supporting PC, Telephony, Printers and 24 Audio/Visual meeting/conference rooms.Duties• Providing 1st and 2nd line Support via phone, email and face to face.• Creating user accounts and policies using AD.• Creating and troubleshoot user accounts using MS Exchange 2013.• Monitoring of Citrix Servers and applications.• Installing Oil and Gas applications.• Configuration of offshore switches using PuTTY.• Configuring IP phones using Cisco Call manger.• Configuring printer queues using MS server 2012. • Viruses - repairing PC’s remotely using anti –virus Tools.• Monitoring Servers and Network equipment using Solar Winds.• Track, monitor, create and report on all Help Desk incidents within the given SLA using the Service Now call logging system.• Setting up of Audio/Visual conferences equipment – cross continent.• Configuring Citrix Xen on users Laptops, email on Apple/Android phones.KEY SKILLS AND ACHIVEMENTS• Excellent problem solving skills and the ability to remain calm under pressure.• Solid knowledge of installing and configuring of propriety software. • Ability to configure and troubleshoot Cisco Switch issues.• Highly skilled at running Desktop support Section.• Installation of a New Date centre –co planning, and -running of project ensuring that wok carried out adhered to the strict health and safety rules of the Gas Plant, when dealing with 3rd party contractors. Project was completed within the given budget and without a professional Project manager.• Installation of 125 desktops, applications and configuring of port security on switches across 6 offshore platforms. Solely planning, coordinating, building and implementing the project within the 6 week timeframe.

Aberdeen, United Kingdom

To provide 1st line support to system 900 users onshore and offshore, whilst providing the hands on and eyes for 3rd line analyst based remote from site. To ensure the day to day communication system were fully operational. Ensure all Backups are logged, accounted for and stored securely.Duties• Administration of Nortel Meridian and Call Pilot Phone system.• Installation and cabling of Analogue and Digital phone via the PABX.• Installing Network equipment -Routers/Switches and firewalls.• Cabling and patching for Servers, Network equipment and phones.• Basic Server Build - MS Server 2003.• Racking and cabling of HP and Dell Servers. Hardware swop outs.• To carry out day to day changing of Back up tapes on a Quantum Tape Libraries.• 1ST Line support for onshore and offshore users.• Installing of application software MS Office 2010.KEY SKILLS AND ACHIVEMENTS• A solid understanding of configuring Digital and Analogues PABX systems.• Highly experienced on Fault finding and repairing of phone lines.• Highly experienced hardware build of Servers and the copper/ fibre cabling that is attached to the system.• Excellent documentation skills on Back up tape lists and patch ports for Servers, Routers and Switches.• Re jumping two pair phone wiring for all Digital and Analogue lines in the PABX, which also incorporated the installing of Cat 6 network cables into the new patch panels on 5 office floors. Also documenting the work carried out. This was mainly undertook by myself.• Been proactive by ensuring that there were enough Desktops/Laptops built for replacing the broken ones.

Newbridge Wales

Installation of Windows XP onto clients’ laptops. Providing support on PointSec security software and Reflex Data Vault software issues. Deploying software via SDO package and Power Quest servers onto 450 laptops. Administrating user security and domain groups using Windows 2003 Active Directory. Instructing by way of presentations to senior management and director level on the various new functions of software on their laptops. Manual installations of Outlook 2003, configuration and creation of users e-mail accounts, 2nd line support for all users during the Outlook 2003 migration, Configuration of Blackberry’s for wireless E-mail using Blackberry Enterprise server 4.0

Sellafield Cumbria

Installation of XP desktops, Laptops and Hard drives, Installations of peripherals, Migration of users from NT to XP, Replication of Lotus Notes, Floor walking, Software build of PC’s, using Powercast servers. Installation of software, Phase Lead Engineer during rollout: Overall responsibility for the delivery and reporting of the project phase, including Data gathering, organisation and conduct of Engineers, liaising with IT Reps and front end users.

Scotland Wide

Installation of ISDN and ADSL using Cisco Routers, Static IP/TCP Configuration for PC’s and printers, upgrading to XP Professional, ghosting of systems, surveying of sites, auditing of hardware and software