•Develop, analyze and prioritize product roadmap.•Commercialize roadmap to internal stakeholders including sales, development and adjacent product groups.•Collaborate with sales team to identify market trends for future product development.•Provide ongoing product updates and training to sales team and other internal groups

•Provide thought-leadership and technical excellence in the sales process enabling successful hand off to delivery for complex solutions.•Provide enterprise level consultation to clients, proactively driving value-based technical solutions while boosting competition displacement on strategic sales engagements.•Influence product development on enterprise level innovation roadmap strategy.•Collaborate with senior product leadership to drive product forward with business guidance, consultative direction and knowledge development.

•Conduct research and perform analysis to identify, refine and prioritize roadmap.•Collaborate with internal and external stakeholders to ensure efficient delivery of commitments.•Engage in design, iteration and validation of product enhancements.•Work in partnership with sales group to propose best possible solution for prospective clients and participate in contract discussions.

• Provides effective verbal and email communication with clients, end customers, internal and external partners to manage client fraud losses• Provides expert knowledge of the overall merchant fraud solution, including the technical interface, rules engine, reporting, data retention and storage• Works with data science engineers to evaluate and improve model performance by identifying data gaps or new variables, model degradation or conflicting rule sets• Identifies and escalates bugs, predictive modeling or rule abnormalities and operational problems.

•Cultivated and preserved key external partnerships to ensure the rapid identification and prevention of fraud.•Interfaced with cross-functional departments to enhance overall operations for detecting fraud more efficiently. •Maintained accountability for analyzing possible fraudulent activity across domestic and international clients•Continually pinpointed and recommended process enhancements to elevate performance and productivity.

•Decreased risk on regulatory, lawsuit, and fraud loss exposures. •Delivered high-level customer service daily. •Executed fraud evaluations reporting all findings to senior management and law enforcement officials as needed.•Developed processes to more efficiently and effectively review potential fraudulent scenarios.

•Make independent decisions regarding underwriting acceptability by evaluating risk variables through consultations of existing and potential accounts, physical surveys, and audits•Serve as a consultant and resource to agencies and underwriting teams on all risk characteristics, P&C products, and financial services, including underwriting philosophies, policies, and procedures•Collaborate with agents on their portfolios to ensure account diversity and profitability

• Investigated, negotiated, and settled auto claims, including verification of coverage, legal liability and extent of damage to persons and property• Communicated with witnesses, agents, other insurance companies, repair shops, contractors, medical providers and attorneys in the course of conducting investigations• Prepared and reviewed estimates in loss settlements

•Applied claims settlement procedures to process claims, initiated payment process and closed files •Referred and processed subrogation and reimbursement claims •Applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and parts, medical and anatomical terminology•Conducted individualized procedural and technical claims training for claims co-workers, based on management request

•Issued checks and drafts to appropriate parties per direction of claim processors and representatives•Processed recovered payments from salvaged vehicles sold at auction and transferred titles into State Farm’s name

• Assign daily tasks and requirements to employees in order to fulfill restaurant duties• Ensure restaurant’s finances are in order by making deposits, writing checks, and correcting reserves• Assess restaurant’s needs for produce and other goods in order to replenish stock

• Consulted with clients on current business insurance policies and advised based on specific needs• Brokered relationship with companies in both the standard and E&S markets on behalf of client• Presented final quotes to client in order to generate new business for company

• Advised client base on health, annuity, and life insurance plans• Maintained self-sustaining business under company umbrella• Consistently surpassed weekly sales goals

• Effectively communicated with prospective clients in order to create worthwhile appointments• Assisted clients in making informed decisions through clear product presentation and education • Assessed client need in order to enroll in appropriate health programs• Continued relationships with clients to retain business and address concerns

• Established relationships with prospective customers in order to build client base• Utilized sales strategies to salvage discontented clients• Maintained favorable relationships with clients in order to ensure retention

• Conducted supply shipment orders in accordance with store ordering needs • Managed financial transactions totaling $2000+ nightly • Calculated daily employee money totals • Assigned shift duties and daily employee responsibilities