John Hines

John Hines Email and Phone Number

Customer Experience Management | Process Management | New Product Launch @ Capital One
mclean, virginia, united states
John Hines's Location
Richmond, Virginia, United States, United States
John Hines's Contact Details

John Hines personal email

n/a

John Hines phone numbers

About John Hines

Process management specialist that increases efficiency by reviewing existing processes, decreases risk, and improves efficiency through streamlined workflows and training. Areas of expertise include:• Process Management• Automation Experience• Robotics Planning• Systems Testing• Process Development• Communication Skills• Training & Coaching• People Management

John Hines's Current Company Details
Capital One

Capital One

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Customer Experience Management | Process Management | New Product Launch
mclean, virginia, united states
Website:
capitalone.com
Employees:
55043
John Hines Work Experience Details
  • Capital One
    Manager, Process Management
    Capital One Oct 2024 - Present
    Richmond, Virginia, United States
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  • Intuit
    Sr. Customer Experience Lead
    Intuit Jul 2023 - Sep 2024
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  • Intuit
    Customer Experience Lead
    Intuit Aug 2022 - Jul 2023
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  • Capital One
    Principal Process Manager
    Capital One Jan 2021 - Aug 2022
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  • Capital One
    Senior Process Manager
    Capital One Jul 2019 - Jan 2021
    Richmond, Virginia Area
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  • Capital One
    Process Manager
    Capital One Oct 2017 - Jun 2019
    Richmond, Virginia Area
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  • Capital One
    Supervisor, Levies And Garnishments
    Capital One Nov 2016 - Oct 2017
    Richmond, Virginia Area
    Process legal orders from government agencies, attorneys, and courts, we answer subpoena’s, freeze funds, and issue checks based upon constantly changing legal requirements Hired from contractor processing normal work directly to supervisory role.• Operations process expert for Robotics initiative• Lead Robotics user acceptance testing• Tester for TRIPS Legal Enhancements• Communicate directly with leadership about testing results• Work directly with developers to discuss business requirements• Traveled to India to stand up a processing team. 2 additional teams were stood up remotely• Supervising a 2nd team (Government Overpayments) to continue automation efforts
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  • Vantage Sourcing, Llc
    Special Projects Manager
    Vantage Sourcing, Llc Aug 2014 - May 2016
    Taylor, Al
    The Company sought to diversify the clientele by taking on multiple smaller projects that employees could be cross-trained on. In my role, I would design all processes, set up and test all systems, train the employees, supervise the team, and manage systems. • Asked by leadership to apply for this supervisory position• Led the for continuing development for all team members• Managed call routing systems• Designed workflows for various systems• Documented all projects
  • Us Legal
    Intake Associate
    Us Legal Apr 2014 - Aug 2014
    Dothan, Al
    ● Answer inbound calls from individuals seeking legal representation in multiple fields including: bankruptcy, medical malpractice, and automobile accidents.● Utliize customer service skills to obtain all necessary information.
  • Wireless Advantage Inc
    Sales Associate
    Wireless Advantage Inc Nov 2013 - Apr 2014
    Eufaula, Al
    WIRELESS ADVANTAGE (NOV 2013-APRIL 2014) SALES ASSOCIATE● Utilize multiple sales methods to match customers with the correct equipment and services while optimizing ticket pricing.● Use customer service and technical support skills to create a positive experience for customers with billing of equipment issues.● Meet goals for lead generation calls and sales quotas● Cash handling and deposits.
  • Vantage Sourcing, Llc
    Senior Training Analyst
    Vantage Sourcing, Llc Nov 2008 - Oct 2013
    Taylor, Al
    Present all training materials for new employees and continued development for all employees. • Certified Verizon Wireless Trainer.• Selected for Tier 2 Technical Support certification.• Worked directly with lowest performing employees to develop improvement.• All employees selected for this program met set goals.

John Hines Skills

Project Management Process Improvement Customer Service Supervisory Skills Critical Thinking Quality Assurance Employee Training

John Hines Education Details

Frequently Asked Questions about John Hines

What company does John Hines work for?

John Hines works for Capital One

What is John Hines's role at the current company?

John Hines's current role is Customer Experience Management | Process Management | New Product Launch.

What is John Hines's email address?

John Hines's email address is jo****@****one.com

What is John Hines's direct phone number?

John Hines's direct phone number is +120542*****

What schools did John Hines attend?

John Hines attended University Of Montevallo.

What are some of John Hines's interests?

John Hines has interest in Cooking, Home Improvement, Reading, Crafts, Gourmet Cooking, Home Decoration.

What skills is John Hines known for?

John Hines has skills like Project Management, Process Improvement, Customer Service, Supervisory Skills, Critical Thinking, Quality Assurance, Employee Training.

Who are John Hines's colleagues?

John Hines's colleagues are Tareq Ruhan Joy, Alesia Lukashova, Mba, Sharon Cherry, Drew Aunon, Leland Osbourne, James Stephens, Nicholas Martin.

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