Serve as a Director of Customer Implementation. Responsible for the creation of a new client onboarding process, management of all warehouse client implementations, and coordinate integration activities.• Developed the new client onboarding position, defined related processes, and created internal & external documents to standardize the flow of information from sales, warehousing, transportation, IT, and customer services.• Lead the onboardings of several retail consolidation and general warehousing customers with varied services & deliverables.• Facilitate weekly interdepartmental status sessions to align all teams to support new business in a professional & responsible manner.• Actively manage IT activities with interdepartmental resources and third-party EDI/API providers for customer integrations.• Created user documentation for the Fusion warehouse management system, transportation management system, & business analytics tools.• Coordinate with warehouse leadership on customer expectations, volume capabilities, facility capacities, and staff organization.

Serve as a Distribution Client Services IT Implementation Manager. Responsible for managing technical project plans utilized during the onboarding of warehouse services clients.• Schedule and lead internal & external development planning sessions to align all parties to the project plan.• Coordinate knowledge transfers from the design team to business analysts.• Allocate & manage development resources ensuring the appropriate team members have the required bandwidth to execute tasks.• Report project statuses to leadership highlighting successful milestones met and flag any potential concerns.• Collaborate with department & PMO leadership on internal process, application, & documentation improvement opportunities.

Served as logistics services implementation team manager. Responsible for leading large onboardings and overseeing team resources on all other new client related activities including documentation management, EDI integrations, and internal application development.• Developed the implementation manager role, related processes, & documents to bridge the gap between business development and client services.• Built & maintained the team by promoting from within to nurture existing talent & supporting personal growth while maintaining a fun & friendly work environment. • Led or oversaw the implementation of over 600 logistics services clients tailoring the solution to their business needs including inventory hold, cross-dock, and ecommerce fulfillment.• Always met or exceeded annual goals related to onboarding efficiency, team productivity, & client feedback metrics. • Assisted with development of an ecommerce team and related processes utilizing knowledge & experienced gained during physical solution implementation.• Researched project management applications and used the selected tool for new client onboarding & other project management related tasks.• Instrumental in defining or updating business processes related to finance (on-boarding & exiting), integration development, business development pipeline management, retailer program activity tracking, and new hire training activities.• Led the internal development, deployment, & maintenance of a document management application designed to standardize content presentation, branding, and to streamline interdepartmental communication.• Developed training materials for and conduct client training on CaseStack’s proprietary supply chain management software tool.• Work with warehousing service partners to outline and execute the client's service solutions.

As an Implementation Manager, I act as the project management lead to new clients being implemented into the CaseStack warehouse facilities.Key responsibilities include:● Define timelines and critical path tasks to ensure seamless and successful implementations to the various CaseStack warehousing & supply chain solutions.● Organize all aspects the clients product catalog ensuring proper receiving & delivery.● Perform client training on CaseStack’s proprietary supply chain management software tools.● Work with warehousing service partners to outline and execute the client's service solutions.

CaseStack is a leading third party logistics company with a focus on collaborative retail consolidation. As a Client Development Manager, I managed a portfolio of clients within the consumer packaged goods industry. My clients included suppliers of Walmart, Kroger, and many other nation-wide retailers. My responsibilities included:● Lead the implementation of supply chain solutions for clients ● Assist customers with bringing new products to market● Manage the client’s logistics & fulfillment needs utilizing multiple internal teams including sales, operations, accounting and information technology.● Managed multiple special projects including: adding new warehouse partners & facilities to the CaseStack portfolio, lead a project management software search & purchase initiative, and organized the development of a new client implementation role and best practices.

Served as a project implementation manager responsible for the day to day operations of merchandise lifecycle management software implementation, overall project delivery, resource assignment, scope management, business process research & definition, road-mapping, & future state planning at retail & manufacturing clients.• Evaluated customer requests for new application functionality, time and budget constraints, and existing system compatibility.• Collaborated with customer project team to define operating procedures and project objectives while applying knowledge of retail industry implementation and roll-out best practices.• Current state process analysis documenting requirements in a structured project plan including process flowcharts illustrating operations of the program to present to customer management teams for review and approval.• Provided best-practice input in the definition of customers “to-be’ business processes.• Coordinated the designed and custom development of integration solutions across multiple business applications.• Experience throughout the product development lifecycle from product design & development to sample, fit, & lab dip evaluation to multichannel item sourcing to purchase order creation and management.• Advised clients on change management and application adoption to minimize user community and productivity disruptions based upon planned functionality being implemented.• Evaluated existing applications and procedures to ensure necessary requirements are considered appropriately.• Coordinated among client business departments and internal information technology staff to balance both user and support aspects of projects.• Produced internal and external status reports documenting project deliverables, concerns, budgetary information, and overall expectations.• Managed a redesign of internal interdepartmental communication procedures to eliminate silos of data and foster collaboration throughout the implementation lifecycle.

PLM project manager and business analyst responsible for the day to day operations of the PLM software selection process, managing all vendor communications, business process research & definition, implementation road-mapping, & future state planning at a specialty apparel retailer.• Analyze customer business processes, capturing requirements through standardized workshops using functional requirements documents to define the current state of business procedures.• Evaluation of existing applications, methodologies, and procedures to verify all requirements are accounted for.• Experienced in streamlining customers’ product lifecycle processes to increase productivity utilizing latest technologies.• Plan, coordinate, and execute process change to minimize end user pushback and productivity disruptions.• Organize and manage PLM vendor presentations and assessment sessions utilizing scorecard evaluations for comparison.• Created and evaluated RFP & RFI documents for potential vendor and services providers.• Liaison between business departments and information technology staff to balance for both user and support aspects of the project.

• Worked with new & existing customers to create, maintain, & train users on a complex data management software suite.• Consulted with customers to determine specific software, database, & system specification needs within the planned business information system. • Gathered and analyzed current product development information to configure data management system tailored to the specific customers’ current & future needs. • Composed and edited user documentation for new software versions.• Developed and presented customized demos for prospective customers.• Created strategic consulting plans to implement systems that deliver functionality & performance to exceed customer expectations & will allow for growth. • Successful track record of planning & implementing of business information systems that reduce costs, improve communications, & raise overall customer satisfaction.• Collaborated with partners to integrate specialized customer requests. Work closely with other internal departments to improve product development, quality control, & overall customer experience through delivery of the highest quality & functional product possible.• Excelled at creating and presenting informative sessions at customer attended industry conferences.