John Macarthur Email & Phone Number

Dallas, Tx

Lawson Security Administrator - I perform the yearly accreditation, create user accounts in LID and in the Security Administrator for Lawson 9 (A user is required to be setup in both for Lawson 9) I also add and change security screns for classes as needed and specified by BPOs.(Business Process Owners). And assist other technicians in trying to resolve Lawson issues before they are sent to the Dev team because the problem at hand probably requires a SQL.On the call desk, I answer the phones, resolve customer issues in a timely manner or escalate them to the group that would handle the situation at hand. (Examples would be data outages, server problems, etc. - things we do not have access to view)I also am a Remedy Administrator for 6.3. Creating users, rules, groups, etc.

Dallas, Tx

Certified Desktop Technician working on Warranty repairs for HP Desktops, Laptops, and Servers.Also worked on PCs dropped off by customers that had problemsRepaired all the POS systems for the Cinemark Theaters. POS systems ranged in type and model, but was able to solve issues and repair touch screens, motherboards, LCDs and sometimes just the backlit bar just needed to be replaced when the LCD was not showing a display..Worked with other Engineers on jobs for The Cowboys, installing a new phone system into Valley Ranch and into the old Cowboys Stadium, and in their offices off of highway 114 - the old Cowboy Retail Store.

Dallas, Tx

I was in the Coporate Office off of the Tollroad.I worked on tickets sent on by the helpdesk. I went directly to users desks to solve their problem. Sometimes it required taking their PC and replacing the hard drive, trying to gather as much information off the hard drive by trying to ghost an image, but sometimes it was too corrupt and we had to give them a fresh image. We also replaced motherboards. Most of our PCs were IBM laptops.I also worked with a lot of the high-ups in the company including the CEO of Tricon (at the time), the President of Pizza Hut, and all the other directors and above. It was a great enviornment to work in.

High School Diploma Received., Computer Science

I was home schooled for most of my Highschool Years until I was able to go to J.J. Pearce.

Computer And Information Sciences And Support Services