John Machabee Email and Phone Number

I have graduated with a First-Class Honours degree from the University of Sunderland in Computer Networking.My aim is to achieve first time solutions and give sound advice to problems reported by NHS Staff via phone or by email within agreed handling times whilst delivering excellent quality of service.During the NHS Mail Migration Project my personal priority was to preserve the integrity of existing data on the old mail system. Handling all customer calls with due care and attention is the most important aspect of being a Service Desk Technician. I own my calls and do whatever it takes to ensure the call reaches a satisfactory resolution. The secret to my success is that I build a holistic understanding of the underlying technologies that my customers use so that I can apply creative solutions in the least disruptive way possible. I take the time to verify the accuracy of the information I am provided to keep the system records as concise, consistent and correct as possible. My excellent telephone manner, my empathy and my patience create genuine first-class experiences between myself and every customer allowing me to respectfully handle difficult complaints in a kind, supportive and professional manner. I demonstrated this during the seven months I spent on the GHNT IT Service Desk. Because I have a passion and commitment for delivering great customer experiences I enjoy being flexible and innovative when adapting to changing customer demands. I am self-motivated and can work in a team or alone like I did as part of the NHS Mail Team. Such as when I operated as an independent “Floor-Walker” I needed to reach different departments and migrate the staff targets within strict timescales to ensure the project would reach completion within the deadline. Ultimately, I thrive working under pressure in a fast-paced customer service environment in which I prioritize and manage workloads to provide the best possible outcome for users.