- Collaborated with Operations to develop a process to support underperforming markets with a scalable process. This proved successful by getting markets to collaborate and educate to plan effective marketing strategies and gain market share. - Spearheaded the evolution of a Local Marketing Planning tool which became the foundation for planning local and regional marketing efforts. Now a fundamental tool included in Marketing training.- Created a new, multi-stakeholder process to maintain consistent development of refreshed and new resources for the Culver’s system. - Using Six Sigma Methodology, identified an opportunity to repurpose existing technology to integrate into existing tools. This development increased internal bandwidth and field flexibility through easy access to resources.- Created a case study proving the effectiveness of a cause strategy when integrating system-wide and local efforts.- Developed a cross-department process to plan and support all new restaurant openings, in coordination with the CEO. Tracked and planned over 100 restaurant openings while spearheading a new tiered grand opening event process.

- Worked with local charities/fundraisers, raising over $25,000 for various charities in 2017.- Outlined and executed a social media and marketing strategy, which included daily Facebook posts to drive social media and foot traffic.- Managed the Facebook account and was able to increase followers by 12,000.- Developed local partnerships to execute traffic-driving events.- Opened and oversaw all aspects of the daily store operations and outcomes.- Generated 1.7mm sales in the first year, netting 10%.- Interviewed, trained, and developed management and a team of up to 90 staff.- Implemented workflow and staff performance efficiencies.- Sold business interests.

- Managed brand standards and operations of 120 franchisee-owned restaurants - Led business performance reviews with Franchise Operators to identify areas of opportunity within the restaurants and used problem-solving methodologies to develop strategies that improved the business- Supported Franchise Owners with business planning designed to maximize return and investment objectives- Consulted, advised, and worked closely with Franchise Operators and Directors of Operations to develop strategies and processes that supported the delivery of World Class Operations and Excellence- Organized franchise and restaurant workshops on specific platforms of the business - Direct corporate liaison between franchise operations and Burger King Corporation

- Influenced and partnered with key business leaders, including franchisee owners to further strengthen their local marketing plans to increase sales and guest counts- Managed the budget of the local restaurant marketing and activations to assist to further gain awareness of new promotions - Assisted the national marketing team on DMA analysis, marketing plan development, and all aspects of test market execution- Maintained extensive communication with assigned local franchisees and agency partners- Distributed competitor information, informing franchisees of market activities- Managed and monitored local POP, menu board, and promotional programs for proper execution and alignment with the national strategy- Created a Local Restaurant Marketing initiative partnering with the VFW that was implemented nationwide- Developed a guest mobile interaction initiative to integrate barcodes to track easy guest feedback, which I later presented to the Executive Leadership Team

- Supported 30 assigned restaurants to perform in-restaurant evaluations, including the review of financial and profit indicators and providing comprehensive coaching that drives improved and sustainable results - Measured and reviewed the delivery of operational standards by evaluating processes and systems using root cause analysis- Reviewed restaurant evaluations, sales and profit indicators along with established action plans with management and escalating issues accordingly- Performed regular in-restaurant evaluations that include a review of financial and profitability indicators- Utilized a hands-on coaching approach, educating restaurant management and staff on Operation Platform standards and effective use of operations systems - Engaged in immediate problem resolution and/or short-term action plans to correct critical issues - Provided teaching, coaching, and mentoring to managers and teams to consistently increase sales and operations within the restaurants

- Introduced virtual/remote healthcare platform services to the organization- Managed a $1.8 million profit and loss statement- Consolidated multiple office contracts and staff into a single location, generating savings of 150k/yr- Responsible for an 80% net income turnaround - Maintained 100% employee retention within a company average attrition rate of 70%- Responsible for hiring, development, and promotion of all internal staff- Successfully maintained a $165,000 annual influenza and wellness program- Managed the recruitment, credentialing, and placement of qualified healthcare professionals- Managed and maintained timely collections of accounts receivable - Successfully coordinated increased sales development in the Madison territory, growing annual sales by 600k- Achieved multiple deficiency-free state healthcare record maintenance auditsImproved efficiencies by identifying core competencies and deficiencies - Developed a strong working relationship with state agencies, insurance companies, case managers, discharge planners, and nursing directors to ensure patient care coordination and staffing services exceed expectations

- Managed the recruitment, hiring, scheduling, and retention of health professionals for a $5.5 million branch- Provided leadership and mentoring to junior-level healthcare recruiters- Accepted an integral role in the hiring and development of other recruiters, while cementing a culture unique to our success- Fostered excellent relationships with referral sources, insurance representatives, third party administrators, and clients- Coordinated with insurance providers, case managers, and inter-office management teams to facilitate start of care - Educated and monitored the performance of staff based on regulations, company policy, and customer satisfaction- Hired and managed nursing staff for immunization and wellness programs that produced $500k in revenue- Partnered with branch manager to drive revenue growth from $4 million to $5.5 million annually