John Mann Email & Phone Number

Greater Seattle Area

Responsible for all aspects of the strategic and operational leadership across SBM's 140+ sites for our Technology Vertical clients. Focuses on site optimization to meet business goals, drive efficiencies through innovation, and ensure an exceptional customer experience. Utilizes and partners with SBM’s preferred software solution to ensure consistent execution of operational processes and initiatives to support and lead the evolution of the dynamic facilities service industry. Directly manages and drives the Innovation Team to develop creative solutions for increased efficiencies and leverage analytics for data-driven decisions. Mentors the professional development of SBM’s Technology Vertical’s account leadership team to ensure internal growth opportunities and help SBM achieve its growth goals through strong, experienced, and proven leaders. Co-develops the annual strategic plan with key account leaders to improve services, maintain client expectations, and contract retention and growth. Serves as the critical strategy planning link between SBM’s Corporate Support Center (CSC) and the field sites on all operational issues for the vertical.Manages large-scale projects through standard project management processes and tools for consistent tracking and reporting. Collaborates at all levels of the organization with both internals and externals for budgets and forecasting, negotiations and contract management, business development, and account growth.Responsible for, in partnership with our Environmental, Health, and Safety (EHS) partners, ensuring all risk management and safety procedures are in place and continued implementation of ongoing safety improvement is maintained throughout the vertical.

Seattle, Washington, United States

Greater Seattle Area

Responsible for all aspects of the operation and client relationships at the Microsoft Puget Sound Account. Develop multi-tiered client relationships by uncovering business needs and objectives, craft strategies, and help identify and implement solutions to achieve client goals. Drive excellence standards, and deliver process improvement through project management. Collaborate at all levels of the organization with both internals and externals for budgets and forecasting, negotiations and contract management, business development and account growth. Work with internal marketing teams to share SBM’s story through weekly, monthly, and quarterly reviews and presentations.

Greater Seattle Area

Responsible for all aspects of the operation at the Microsoft Puget Sound Account. Drive process improvement and alignment within multi-tiered programs. Maintain client relationships and develop new business growth through internal opportunities.

Greater Seattle Area

Greater Seattle Area

Manage the long term dry-dock planning process and cross-departmental coordination to ensure effective communication and execution of dry-docks. Coordinate with deployment planning for determination of dry-dock lengths, dates, and ship yard selection. This includes coordination of annual dry-dock budget development; ensure budget builds are consistently classified between Opex and Capex. Input into the annual capital plan submission for major projects, and identification of opportunities to leverage scale for project bids.Quarterly reporting of planning status to Sr. Leadership, quarterly reporting of post dry-dock key performance indicators and adherence to milestone dates to Sr. Leadership;Assist Superintendents / project managers with advanced planning for interferences during dry-dock, shipyard contacts, and logistics coordination.Lead post dry-dock retrospectives, and identify best practices for implementation across HA Group, as well as areas for improvement. Liaise with other operating lines on dry-dock best practices, and opportunities to leverage scale.

Lead efforts to standardize and improve Fleet Operations processes across the Group including research, development, and implementation of new processes and procedures. Manage efforts to integrate Fleet Operations departments across the various campuses; improving communications and workflow processes to achieve efficiencies and improve the effectiveness of the Fleet Operations team. Assist in the development of the long-term strategic plan for Fleet Operations for Holland America Group.

Seattle, Washington

Globally responsible for the creation, design, and implementation of on-site entertainment and enrichment programs encompassing 15 ships, 68 countries, 500 sailings, and carrying over 800,000 passengers per year. Source & hiring of all international artists directly or through new agencies. Complete development and execution of 8 major productions/events. Product and performance training for international artists, Cruise Directors, Entertainment Managers, and event staff to exceed performance expectations, branding & customer satisfaction. Coordinate with Marketing & Public Relations departments to create cohesive & accurate promotional material for website, blog, twitter & printed material.Fully developed entirely new cultural program. Hired 152 international artists including historians, scientists, chefs, musicians, dancers, artisans and musical groups across the globe. Built strong professional relationships with a talent for support and to find personal strengths for further development of the existing programs. Designed contract restructure and led negotiations for global talent. Increased in-port entertainment by 30% and onboard entertainment by 90% resulting in financial savings of $570,000.Constant on-site inspection of the entertainment staff, programming, and branding. Providing regular training of new employees across a variety of onboard positions including, Cruise Director, Event Manager, Emcee, Disc Jockey, Culinary Arts Hosts and Youth Staff. Resulting in consistent product and customer relations.

Seagoing

Responsible for all entertainment onboard including shows, publications, youth program, featured entertainers, musicians, and cast. Managing a team of 60+ individuals. Experienced team manager to ensure guest satisfaction while working directly with Hotel Director, Captain and Shoreside Operations. Follow detailed budgets, safety guidelines, and fleet-wide policies. Constant multitasking while maintaining a calm exterior. Continued training in guest services & branding for staff across 6 sub-departments within entertainment.

Seagoing

Primary responsibility to create daily activities and assist in managing entertainment department and oversee all digital music onboard. DJ for ship-wide nightclubs, events and parties. Host day and evening events, Game Shows, karaoke, trivia, bingo, poolside activities, and line dancing. Interact with guests to promote events and revenue venues while ensuring best possible cruise experience.

Kansas City, Missouri

Record, duplicate and distribute recordings for archives studio publications. Recording of orchestras, wind bands and chamber ensembles. Pre and post production on small ensembles, solo instruments, vocalists and voiceovers in Conservatory recording studio. Sound reinforcement for up to 16-piece jazz orchestra in various Kansas City locations.

Bachelor Of Music, Music Performance

Activities and Societies: Alpha Lamda Delta, Conservatory Student Association, Conservatory - New Building Deveolpment

Bachelor Of Arts (B.A.), Audio Engineering

Activities and Societies: Alpha Lambda Delta - President, Conservatory Student Association - President, Conservatory - New Build Design Team