Full troubleshooting support with remote management and on-site hardware assistance provided. Support for many clients at different levels of needs. worked on the support team for the Managed clients and troubleshoot all their problems.

Fantastic place to work at Great people and ownership

IT Consultant: Full troubleshooting support with remote management and on-site hardware assistance provided. Support for 75 clients at different levels of needs. Ran the Helpdesk for the Managed clients and troubleshoot all their problems Projects included:• Migrated users into cloud based programs Like Office 365• Installed a password synchronization system for the users to use the same password for AD and Office365• Upgraded Clients network by installing a Windows 2012 server… Show more IT Consultant: Full troubleshooting support with remote management and on-site hardware assistance provided. Support for 75 clients at different levels of needs. Ran the Helpdesk for the Managed clients and troubleshoot all their problems Projects included:• Migrated users into cloud based programs Like Office 365• Installed a password synchronization system for the users to use the same password for AD and Office365• Upgraded Clients network by installing a Windows 2012 server and a Sonic firewall which upgraded them from a Win 2003 network • Visited clients sites when needed to reorganize their server rooms with racks and wire management • Troubleshoot Citrix and terminal server connectivity and login issues. • Engaged OEM vendors, HP and Dell, to isolate and repair failed server and workstation hardware• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications• Diagnosed TCP/IP, DNS and Active Directory connectivity issues Show less

Analyst: Served as a Service Desk Analyst in a support call center for the Sanofi-Aventis customers and service partners. • Supported over 500 different applications.• Used Remedy to document the trouble tickets and created and submitted detail logs. • Maintained technical proficiency in all applications utilized by Sanofi users

Support the CPACS medical softwareRemote System Administrator (RSA): As a team member of a twenty-four hour help desk support line for McKesson's Medical Imaging product in their Cardiology division; * Supplied high end customer service. * Provided one stop technical support to diagnose and repair the hardware and software with Horizon Cardiology installed on it, and trained customers on how to use the product.* Worked on preparing new modality's for the Hospital's test imaging… Show more Support the CPACS medical softwareRemote System Administrator (RSA): As a team member of a twenty-four hour help desk support line for McKesson's Medical Imaging product in their Cardiology division; * Supplied high end customer service. * Provided one stop technical support to diagnose and repair the hardware and software with Horizon Cardiology installed on it, and trained customers on how to use the product.* Worked on preparing new modality's for the Hospital's test imaging systems.* Troubleshot and diagnosed failure of images crossing over to review stations.* Query MSSQL 2000/2005 database to find solutions to problems.* Engaged OEM vendors, HP and Dell to isolate and replace failed hardware on servers and workstations.* Solved complicated problems through the use of application log files and windows event logs. * Diagnosed TCP/IP and DNS connectivity issues.* Knowledge of HL7 messages and Dicom modality interface troubleshooting.* Setup and configured DICOM Store SCP for new modalities. Show less

ProSys is a member of the Bellmicro Products company. Total Tec System division was merged into Prosys in January 2010.Network Administrator:I provided level II and III help desk and desktop technical support, including servers with a strong understanding of TCP/IP. I am extremely proficient in troubleshooting across a WAN environment. My primary responsibility was to ensure that the computer operations would keep users productive.* Diagnosed TCP/IP, DNS and Active Directory… Show more ProSys is a member of the Bellmicro Products company. Total Tec System division was merged into Prosys in January 2010.Network Administrator:I provided level II and III help desk and desktop technical support, including servers with a strong understanding of TCP/IP. I am extremely proficient in troubleshooting across a WAN environment. My primary responsibility was to ensure that the computer operations would keep users productive.* Diagnosed TCP/IP, DNS and Active Directory connectivity issues * Prioritize and schedule problems and escalate problems when required.* Setup a Ghost server/network for desktop/laptop deployments and upgrades.* Maintained Internet connections (T1 and DSL) and Check Point firewalls as needed.* Upgrade laptops and desktops to Windows 7 as well as Office 2003 to Office 2007 corporate wide.* Create and modify Login Scripts and Batch files as needed. * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution as well as document and record the procedure as needed. * Creation/Termination of employees.* Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.* Provided end user training/new user orientation.* Facilitated the upgrade of a Nortel phone system to a Cisco VOIP system.* Designed and configured Citrix server to run a HP Sales Builder program for the new HP pricing system in a multi-user environment. * Changed the Engineering department T1 line to a less expensive and better performing DSL line resulting in a cost reduction of $1700.00 a month. * Renegotiated the PBX maintenance contract from $11,890/year to $6,000 saving the company $5,890/year with no loss of service.* Worked with the President of the company to document and track help desk calls and setup a performance matrix of six critical applications. Show less

* Supported 1000 users in a single Domain with over 40 offices across the USA.* Worked on desktops, laptops and servers along with phones and e-mail issues. * 6 Years experienced using Active Directory to administer the users and servers.* Had Six years of remote application support on an ERP software called Tsunami (Web Based).* Setup a Ghost server/network for desktop/laptop deployments and upgrades.* Designed and configured a VMware server with multiple VMS to run a HP… Show more * Supported 1000 users in a single Domain with over 40 offices across the USA.* Worked on desktops, laptops and servers along with phones and e-mail issues. * 6 Years experienced using Active Directory to administer the users and servers.* Had Six years of remote application support on an ERP software called Tsunami (Web Based).* Setup a Ghost server/network for desktop/laptop deployments and upgrades.* Designed and configured a VMware server with multiple VMS to run a HP Sales Builder program for the new HP pricing system in a multi-user environment.* Maintained Internet connections and firewalls as needed. * Upgraded laptops and desktops to Windows 7 as well as Office 2003 to Office 2007 corporate wide.* Created and modified Login Scripts and Batch files as needed. Show less

This company was merged into Bellmicro in 2002 and Prosys in 2010.* Managed the help desk, planned and setup the network and all the servers, desktops, and laptops. * Managed the phone system and the Exchange servers. * Changed network IP strategy twice due to the corporate mergers.* I also supported five different remote offices.