Do you need to protect your team from challenging behaviour injuries?My name is John and I help protect professionals who are at risk of being bitten, scratched and injured whilst at work. Tell me more about the specific risks you face and I can recommend the right garments for your needs.BitePRO® is a highly acclaimed brand of protective clothing, protecting special educational needs teachers, mental health care professionals, and others at risk of being bitten by another human. BitePRO® is dedicated to the development and supply of bite resistant arm guards and clothing.Please view our entire product range:✔Bite Resistant Arm Guards✔Bite Resistant Clothing (Upper Body)✔Bite Resistant Clothing (Lower Body)✔Bite Resistant Gloves🔎 Coming soon... Front only body armourHuman bites are relatively frequent in the mental health care sector as well as education facilities specialised in special educational needs.The risk of injury, infection and subsequent trauma is real and BitePRO® is offering a great range of protective clothing specifically designed to reduce or even erase some of these concerns.Please contact me if you wish to read some extremely interesting testimonials from some of your well-respected colleagues around the world, or simply view our full product list.You might be looking for:✔Protective arm Sleeves✔PPE✔Protection for working with challenging patients✔Protection for members of staff against bites, scratches and nipping✔Machine washable arm sleeves✔Cut prevention arm guard✔Strongwear nightie / Gown / Shorts✔Tear resistant clothing / fabric

Currently I improve the customer experience with consistent coaching and mentoring of my staff. I direct daily operations whilst defining the management structure and delivering excellent service across multiple overseas destinations. As well as, oversee 180 FTE. I manage some of my team members remotely and visit the physical resorts frequently. In addition to all these duties I also collaborate with various suppliers to exceed customer expectations and utilise all feedback to implement effective changes. I employ numerous platforms and resolve all client complaints whilst monitoring the budget. As well as drafting lean models to reduce costs and accelerate growth. I consistently networked with key stakeholders to assure synergy.My most notable achievements: • Accomplished top position with 10% increase for Customer satisfaction within first year.• Appointed to govern over additional destinations due to excellent work ethic.• Generated 12% annual increase for client satisfaction for additional destination within first six months.• Surpassed all KPI's for destinations within one year.• Introduced client platform.• Provided harmonious working environment for team members.

During this tenure I reported directly to the Destination Manager. I directed the customer service department whilst leading the Nordic division and ensured guest satisfaction was exceeded. I developed successful strategic plans whilst compiling financial/revenue targets, outlining resort structure, sourcing functional resources, and delivering excellent service to +700 guests on a weekly basis. In additions to this I achieved all KPI's/SLA's whilst managing all health and safety regulations, enforcing policies/procedures, and maintaining brand image. As well as fostering strong relationships with vendors and key stakeholders and networking with airport partners. I also attended regional meetings, regularly liaised with tour operators, conducted market research, and balanced all P&L sheets within the budget. As well as supervised a collection of 59 personnel and drove continuous improvement with consistent training within an ever-changing environment.I am most proud of achieving the following: • Generated €7M turnover within eight months.• Designed training session resulting in team's performance increasing by +20% within two months.• Enhanced customer service and sales by creating tailored training material• Drafted sales platform to record daily figures of teams targets against performance.• Received approval of company issuing out iPads for training sessions.• Played pivotal role in project development for Customer Service Platform as Global Trainer.

Manageing the resort team of Playa Blanca, ensuring sales are up, costs are down, customer service is up and staff engagement is up.Implementation Manager for the Canaries for Jam and MindtouchContent Manager Jam and MindtouchPower User CKC project

Managing the day to day operation of Paphos Airport and the resort team in Limassol.

Operations Manager Call Centre Credit Cards

Oversaw team productivity to meet all targets, assured excellent customer service, allocated tasks to team members, and appraised team performance. Drove continuous improvement, coached team, assisted in under-performance reviews, and suggested corrective measures. Coordinated daily operations, evaluated statistics, gathered relevant data, and prepared daily/weekly/monthly report. Recruited and interviews new staff in adherence to FSA accreditation. Supervised team of 12 customer service advisors. Covered operations manager position in their absence. • Successfully initiated new front-end system. • Appointed to Operational Manager position during colleague’s maternity leave.• Drafted tailored training to motivate staff in loan sales – Coached lowest performers in contact centres into Top 20 and one into Top 5. • Reduced backlogs of appeal and increased efficiency application processes for new accounts.