John Maple Email & Phone Number

Leeds, England, United Kingdom

Wetherby

Do you need to protect your team from challenging behaviour injuries?My name is John and I help protect professionals who are at risk of being bitten, scratched and injured whilst at work. Tell me more about the specific risks you face and I can recommend the right garments for your needs.BitePRO® is a highly acclaimed brand of protective clothing.

York, England, United Kingdom

United Kingdom

United Kingdom

Leeds, England, United Kingdom

• Currently I improve the customer experience with consistent coaching and mentoring of my staff. I direct daily operations whilst defining the management structure and delivering excellent service across multiple.
• Accomplished top position with 10% increase for Customer satisfaction within first year.
• Appointed to govern over additional destinations due to excellent work ethic.
• Generated 12% annual increase for client satisfaction for additional destination within first six months.
• Surpassed all KPI's for destinations within one year.
• Introduced client platform.

Tenerife

• During this tenure I reported directly to the Destination Manager. I directed the customer service department whilst leading the Nordic division and ensured guest satisfaction was exceeded. I developed successful.
• Generated €7M turnover within eight months.
• Designed training session resulting in team's performance increasing by +20% within two months.
• Enhanced customer service and sales by creating tailored training material
• Drafted sales platform to record daily figures of teams targets against performance.
• Received approval of company issuing out iPads for training sessions.

Playa Blanca, Lanzarote, Canaries

Manageing the resort team of Playa Blanca, ensuring sales are up, costs are down, customer service is up and staff engagement is up.Implementation Manager for the Canaries for Jam and MindtouchContent Manager Jam and MindtouchPower User CKC project

Cyprus

Managing the day to day operation of Paphos Airport and the resort team in Limassol.

Manchester, United Kingdom

Operations Manager Call Centre Credit Cards

Manchester Area, United Kingdom

• Oversaw team productivity to meet all targets, assured excellent customer service, allocated tasks to team members, and appraised team performance. Drove continuous improvement, coached team, assisted in.
• Successfully initiated new front-end system.
• Appointed to Operational Manager position during colleague’s maternity leave.
• Drafted tailored training to motivate staff in loan sales – Coached lowest performers in contact centres into Top 20 and one into Top 5.
• Reduced backlogs of appeal and increased efficiency application processes for new accounts.