John Marchant Email & Phone Number

Warrington, England, United Kingdom

• Planned and ran the distribution of over 8000 computers across hundreds of sites within the north west of England. • Led a team of 20 engineers and 4 planners, ensuring the installation of the correct quantity and types of devices. • Developed and enhanced Management Information systems to showcase the success of my strategies. • Collaborated with key stakeholders to develop and refine processes, swiftly addressing emerging issues.

Warrington, England, United Kingdom

Managed the application packaging and testing workstream with a team of 6 people. Successfully packaged and tested over 800 business application for use on Windows 10 machines.As an Information Technology Project Manager, reduced the software application estate by more than 50%, from over 1,800 to 800 applications, by using strong communication and rationalization skills, saving the business over £10,000 per month.Built and improved testing processes, increased the delivery of tested applications from 10 to 20 applications per week, reducing project spend. Coordinated with other workstreams to deliver the correct applications to allow the migration of 200 users per week, resulting in a reduction of the business impact on the company's financials, and avoiding any negative impact on the user experience.Developed the project timeline, tracked project deliverables, reported on project milestones and monitored project performance against deadlines to ensure that the project delivery against targets.

Edinburgh, Scotland, United Kingdom

Part of the core team of a global project to replace all Windows 7 machines with Windows 10.Led the testing workstream to test the Windows 10 operating system and applications, and reported bugs found to the packaging team. As a result the workstream allowed users to move from Windows 7 to Windows 10.Implemented a communication strategy to ensure that communications reached the right people in a timely manner. This resulted in a 50% decrease in the time required for applications for applications to be released to the business. Planned and managed the testing of new applications, by producing and adapting processes, and communicating to team members to deliver on time.Identified unnecessary users of software with an annual licence fee of £80 000 per user and reduced costs to the business by over £800 000 per year.Implemented efficient feedback processes, resulting in a 42% decrease in the number of test-related defects.Ensured smooth collaboration between onsite and offsite teams by setting up regular video conferencing sessions, leading to a 10% improvement in project efficiency.

Manchester, England, United Kingdom

Invited to re-join the Co-op Group as a contractor, as part of the core PM team, to deliver two large infrastructure projects - to migrate users from Windows 7 to Windows 10 and designing the Microsoft Evergreen process. During the Covid pandemic, planned and managed deployment of more than 1000 Windows 10 devices across the country, working to a tight budget.Created and managed an Information Technology security process giving users the correct elevated security permissions.Oversaw a team of third-party contractors, creating a collaborative environment and setting clear expectations which increased delivery performance by 20%. Led new process development on the Evergreen project by liaising with senior internal stakeholders across the business. Secured internal gateway sign-offs by presenting high-quality process maps and addressing senior management’s concerns.

Manchester, United Kingdom

Has worked concurrently on several challenging and complex programmes to deliver new IT systems and upgrades across Co-op Insurance and Co-op Group and smaller continues change projects.Worked throughout the project lifecycle including produced Initiative Outline Document, management of RAID log, designed and mapped business processes, designed scripting and ran UAT, key member of stage gate meetings, organising the roll out to the business using plan on a page, designed and delivered communication plan, captured learnings from the project, assisted in project closedown. Also has experience working in governance and producing reports.Responsible for making sure any marketing and communications with insurance customers meet regulatory and legal requirements.• Checks that all regulatory requirements are met• Ensures that all communications are aligned to Co-op in house requirements• Delivers constructive feedback to help improve understanding and quality of submissions• Plans, prioritises and organises workload to ensure that all SLAs for approvals are met often having to manage multiple conflicting prioritiesProduces monthly MI to demonstrate training needs across the business.• Shows themes of the errors which occur on work which has been submitted for approval• Presents to stakeholders answering queries

Manchester, United Kingdom

Root cause analysis on a range of factors within pricing to understand the strengths and weaknesses of Co-op Insurance pricing models. Delivering high quality MI provide the board with the necessary insight to make business decisions.Liaising with other areas of the business including Marketing, Products, and complaints to help their understanding of the issues with our current strategies and helping to define future pricing and marketing strategies.

Manchester, United Kingdom

Initialised the team from its inception through to its current state covering all customer facing areas of the insurance business.Ensured that the quality of customer service improved, and all regulatory requirements were met though regular auditing.Production of reports feeding through to the GI leadership team and giving guidance of the strengthening of controls.