John Marcus Email & Phone Number

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.Hands-on experience with Windows/Android/Mac OS environments.Working knowledge of computer peripherals, like printers and scanners.Knowledge of network security practices and anti-virus programs.Ability to perform remote troubleshooting and provide clear instructions.Excellent problem-solving and multitasking skills.Customer-oriented attitude.

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  System Support Administrator

  Gia (Gemological Institute Of America)

  Sep 2014 - Feb 2021 - Mumbai Area, India

  Computer Skills: Good Knowledge in IT related works, system desktop/laptop, windows operating system software, windows applications, computer hardware, good knowledge about Internet google search engine, proficient in resolving issues related to computer program and software applications, good editing skills images and videos, and also basic knowledge of router, switch and networking.Senior Desktop Administrator. Gemological Institute of America. (From Oct-22-2014 to till date.)• Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.• Perform other duties as assigned by the manager. • Work closely with SCCM to manage the desktop and laptop fleet for tasks such as. • Provide an accurate record of each call in incident management tracking tool, review all incidents for your site• Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network, and server management.• Replace or repair any hardware faults or upgrade any system hardware.• Sets up desktop computers and peripherals and test network connections. • Provides advanced, senior-level technical support to internal and external customers; installs configures.• Provides a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment• Ensure all the software applications are up to date.• Maintain computer peripheral devices like printers, mouse, keyboard and scanner as well as resolve the associated problems.CORE STRENGTHS• Active Listening • Interpersonal Communication Skill• Computer Skills • Technical Documentation.• Customer Service • Organized & Analytical• Personnel Management • Problem-Solving • Leadership & Teamwork• Customer service orientation.• Time Management • Passion & Enthusiasm• Computer Literacy

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  National Institute Of Open Schooling

  English Language And Literature, General