•Providing technical assistance and support to end-users regarding computer systems, software, hardware, and network-related issues.•Installing, configuring, and maintaining computer hardware, software, and peripheral devices•Manages day-to-day operations of the production environment.•Responsible for the deployment of desktop computers•Managing and monitoring Network Attached Storage (NAS Synology)•Manages and administers accounts in Active Directory•Documenting procedures, solutions, and configurations for future reference.•Other assigned task