John Marrone Email and Phone Number
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Specialties: Sales Analytics, Marketing Analytics, Project Management, Targeting, Sales Force Effectiveness, Vaccines, Database Marketing, Campaign Management, Segmentation, Digital MarketingSkills: SAS programming, MS Excel, Certified Professional Scrum Master, Certified Professional Product Owner, Certified Agile Leader, Six Sigma Green Belt
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Leader, Mymerckaccounts.Com Website DevelopmentMerckHarleysville, Pa, Us
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Digital Engagement, Scrum MasterMerck Aug 2021 - PresentRahway, New Jersey, Us- Certified Professional Scrum Master and Professional Agile Leader enabling an agile mindset and driving business value for multiple Marketing Digital Engagement teams- Ensuring alignment of teams to marketing opportunities and customer experiences
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Leader, Mymerckaccounts.Com Website DevelopmentMerck Feb 2017 - May 2022Rahway, New Jersey, Us• Hand selected and led skilled IT and business teams across multiple organizations and countries (US/India) to launch ‘digital’ self-service Enrollment portal, MyMerckAccounts.com, and winning Vaccines Most Dynamic Work Force Award in 2017 • As Product Owner, adopted AGILE development methods and cutting edge cloud-based web platform
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Leader, Contact Center Operations And Performance MgmtMerck Aug 2012 - Sep 2017Rahway, New Jersey, Us• Led advancement of Contact Center Technologies to position Merck for optimal Customer Engagements implementing Salesforce.com Service Cloud, new Telephony and CRM systems• Directed 10-14 individuals in our customer experience programs, targeting and call deck creation, training, dashboard development, process improvement, and vendor partnerships • Developed businesses cases, successfully lobbied and implemented outsourced businesses, Cloud Telephony, Veeva and Service Cloud implementation – Presented at Dreamforce • Implemented first ‘Suggested Messages’ Platform for inbound customer callers to drive sales
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Pmo Lead, Vaccine Customer Engagment And Pharmacy Rep Sales ModelsMerck Apr 2011 - Dec 2012Rahway, New Jersey, Us• Chosen to lead the PMO for highly visible, next generation sales model for Vaccines Customer Engagment• Managed the full project life cycle with 10 different workstreams and launched in a rapid time frame • Created Account Management Tool and territory alignments• Worked with DCOs and HQ leaders to lead the first ever Vaccine Pharmacy Team to a successful launch -- accomplished in record time - just two months! • Responsibilities included project management, SIP creation, territory development, collaborative teamsite, backfill plans, legal reviews, communications, training development, etc.
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Vaccine Customer Center PlanningMerck Sep 2010 - Jan 2012Rahway, New Jersey, Us• Responsible for Customer Center and E-Commerce Department Strategy – launched Mission/Vision/Strategic Imperatives; orchestrated Capacity Management to plan daily work • Developed targeting and analysis measures, profit planning, finances and operations
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Promotion OptimizationMerck Oct 2008 - Sep 2010Rahway, New Jersey, Us• Led targeting efforts for all Vaccine sales forces. defense segmentations, and customer profiling – including creation of loyalty attributes, likelihood to purchase models and investigating vendor data • Led development for MCM Channel Choice Simulator – estimating Marketing channel ROIs, • Developed Vacancy Management Tool for DCOs to improve headcount decisions
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Director, Marketing And Sales AnalyticsMerck Nov 2004 - Oct 2008Rahway, New Jersey, Us• Led a team of five statisticians and analysts through four vaccine launches and two competitive launches – developing critical launch/defense customer purchasing dashboards and products • Conducted promotional evaluations and sales force effectiveness studies as well as analysis on the impact of many highly visible programs • Achieved Six Sigma Certification and Merck Marketing Award for creating a targeting process that learns from our customer's purchasing behaviors – cycle time was reduced by over 75%
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Director / Manager, Database MarketingMerck Nov 1999 - Nov 2004Rahway, New Jersey, Us• Fully developed and promoted first-ever customer centric database at Merck Vaccines - collecting interaction data from MVD touchpoints and creating a single view of the customer across the division • Implemented Campaign Management software and streamlined process• Introduced first-ever indirect vaccine sales data and MVD Potential Rankings
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Air Force Communications And Computer OfficerUnited States Air Force Dec 1986 - Oct 2007Randolph Afb, Tx, UsImplemented Satellite Communication Facilities as project manager and was lead IT tester for the Space Defense Systems in Cheyenne Mountain. -
Sr Mgr, Prescriber Re-EngineeringMerck Medco Managed Care 1995 - 1999• Responsible for corporate prescriber databases of over 1.2 million prescribers• Responsible for providing physician targeting and profiling products to Pharmaceutical Manufacturers. • Challenging role implementing and directing a Quality Improvement Program for entire company
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Adjunct FacultyTemple University Sep 1993 - Jan 1995Philadelphia, Pennsylvania, UsTaught undergraduate and graduate level Information Systems courses. -
Associate ManagerMedical Marketing Group 1992 - 1995
John Marrone Skills
John Marrone Education Details
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University Of Colorado Colorado SpringsInformation Systems And Marketing -
Bloomsburg University Of PennsylvaniaComputer Science And Mathematics
Frequently Asked Questions about John Marrone
What company does John Marrone work for?
John Marrone works for Merck
What is John Marrone's role at the current company?
John Marrone's current role is Leader, mymerckaccounts.com Website Development.
What is John Marrone's email address?
John Marrone's email address is jo****@****rck.com
What is John Marrone's direct phone number?
John Marrone's direct phone number is +173257*****
What schools did John Marrone attend?
John Marrone attended University Of Colorado Colorado Springs, Bloomsburg University Of Pennsylvania.
What skills is John Marrone known for?
John Marrone has skills like Sales Effectiveness, Segmentation, Project Management, Database Marketing, Vaccines, Business Analytics, Marketing Analytics, Pharmaceutical Industry, Cross Functional Team Leadership, Pharmaceutics, Analytics, Competitive Analysis.
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