John Marts Email & Phone Number

Tempe, Arizona, United States

Tempe, Arizona, United States

➥ Devise and lead a team to batch up bank levies for faster processing over a month and increasing productivity➥ Support and mentor junior team members ensuring timely and accurate processing of bank garnishments ➥ Apply and comprehensive understanding to audit specifications assuring accurate volume totals through balancing processed work received➥ Reduce processing errors by performing quality assurance reviews and providing feedback to senior managers ➥ Illustrate leadership providing timely and effective feedback and coaching to team members leading to faster processing times➥ Review and resolved agency and customer escalations which reduced call center volumes

Tempe, Arizona, United States

➥ Worked within multiple online systems to analyze and research bank levies and determine specific courses of action➥ Analyzed and debited various REA transactions for select legal orders creating timely compliance on documents➥ Trained new team members under established guidelines improving learning curve➥ Utilized various methods for validating data, processing, pledging, and releasing customer accounts helping customers receive funds and reducing escalations

Tempe, Arizona, United States

➥ Led extensive customer service, tax service, and payroll for more than 300 clients ➥ Researched and resolved complex accounting entries and payroll tax notices for adjustments, and errors helping clients resolve any tax issues ➥ Facilitated phone communications involving clients and different state agenciesReviewed payroll tax notices and resolved client complaints leading to higher customer satisfaction ➥ Filed quarterly and yearly taxes for Business Payroll Service customers resulting in timely filing and reduction of Tax notices for clients

Tempe, Arizona, United States

➥ Ensured and developed timely compliance on documents through review and debit various REA transactions for select legal orders➥ Coached and trained new team members to ensure a clear understanding of policy and guidelines as outlined ➥ Utilized various methods for validating data, processing, pledging, and releasing customer accounts helping customers received funds reducing escalations

Tempe, Arizona, United States

➥ Interpreted legal documents and utilized various methods to validate data, process, pledge and release customer accounts per policy and procedures➥ Analyzed and researched bank levies, garnishments, and various legal correspondence ➥ Verified and approved customer information and the attachment of funds ➥ Collaborated with other departments with workflow, processing, and escalations ➥ Worked with various outside agencies to maintain compliance