John Massaro Email & Phone Number

Bethpage, New York, Us

Create Business model for Outside Plant as it pertains to their special needs for Status Monitoring.Support all applications for New Jersey South Outside Plant.Support computer system development including testing, implementation, documentation and installation.Understanding Data Center power and cooling concepts, racking and stacking hardware, asset management and network patching. Worked with vendors to help clients troubleshoot, evaluate current and future needs of the system.Train management and employees on this software application.System is monitored daily along with resolving all Remedy tickets and MOP's.Troubleshoot, repair and install servers, routers and switches.Liaison between departments.Update and support a Regional Vice President, Manager, 12 Supervisors and 70 Technicians.Assigned to Status Monitoring of fiber traffic, DOCSIS devices, RF and power supplies with Acterna, AM Communications, Tollgrade software and firmware for the state of NJ and part of Rockland, NY. This includes LAN/WAN connectivity over fiber for the same local via company fiber ring.Maintenance of Sun Fire server. This includes system data and as well as the server itself.Research and implementation of LAN/WAN, Switches and miscellaneous equipment for this project.Update management on future cost analysis of maintenance and maintenance of the plant.

Bethpage, New York, Us

Installation, repair and maintenance of all routers, switches (Cisco), servers and hubs including fiber lines and transceivers. (Single and Multi mode)Resolved WAN issues with Optivity 5.3 for HP Open View.Support 250+ personal computers. Including installation, rebuilding, troubleshooting, and repair of hardware and software. This includes training the clients in a call center environment.Planning and implementation of short term PC’s for specialized projects for one to three months.Installation and troubleshooting of servers and LAN lines CAT 5 and related hardware with or without Fluke Network Assistant.LAN Administrator for Novell Networking system (4.0).Production of all reports to management produced from Rockwell Spectrum phone switch on Total Recall software and Syntellect System 6000. Administer Rockwell phone system. This includes the installation and troubleshooting of phone lines CAT 3 and related hardware.Assigned to Year 2000 Compliance project.Production of quarterly and year end financial statements to corporate office.

As a Customer Service Representative supported 450,000 customersManaged sales of new and existing accounts with CSG(RDBMS)Review and/or research all billing inquiries.Provide technical support for cable related products such as converters, remotes, switches and cabling.Set appointment for Field Service if issue could not be resolved by phone.Resolved problems with cable equipment and diagnostic equipment.Troubleshooting computer problems. As a Technical Support/Help DeskImplementation of a TEAM/system that would provide quality assurance to management, customer service representatives, and customers. Create and implement on-line written and visual help system for customer representatives.Reduce the monies spent on trucks being sent into the field via unnecessary truck rolls.Training of CSRs’ in all aspects of troubleshooting, equipment such as TV’s, VCR’s, wiring, cables, remotes and converters.Relay all information provided by engineers to management, CSRs’ and customers to resolve all technical and operational issues.

Computer Systems Networking And Telecommunications, Cisco Ccent V2

Revit Architecture

Red Hat Linux System Administrator I Enterprise 6.3

Network Engineering, Mcp Certificate

Animation, Interactive Technology, Video Graphics And Special Effects

Animation, Interactive Technology, Video Graphics And Special Effects

General Studies

Computer/Information Technology Administration And Management

Pmp