♦ Created low-touch systems for new client flow, from initial inquiry to new client onboarding♦ Quickly adopted new billing, claims, payroll, voicemail, email, and electronic medical records systems and created internal processes to increase effectiveness and efficiency♦ Designed and executed systems to optimize and streamline day-to-day administrative tasks

♦ Independent Project: BluePrintz -- Revising an Existing Design • The Client: An iOS app allowing users to mock up exteriors on a photo of a home, e.g. paint, siding, brick. • KPIs: Average star ratings in the App Store, refund requests. • Methods: Cognitive Walkthrough, Competitive Audit, Think-Aloud Evaluation, Affinity Diagram, Tech Scoping, Kano Analysis, Impact vs. Effort evaluation, lo-fi sketch prototyping, hi-fi interactive prototyping. • Tools: Figma •… Show more ♦ Independent Project: BluePrintz -- Revising an Existing Design • The Client: An iOS app allowing users to mock up exteriors on a photo of a home, e.g. paint, siding, brick. • KPIs: Average star ratings in the App Store, refund requests. • Methods: Cognitive Walkthrough, Competitive Audit, Think-Aloud Evaluation, Affinity Diagram, Tech Scoping, Kano Analysis, Impact vs. Effort evaluation, lo-fi sketch prototyping, hi-fi interactive prototyping. • Tools: Figma • Figjam • Google Sheets, Slides & Forms • Zoom • Google Meet • iMovie • Otter.ai♦ Group Project: Surprizle -- Iterating on the design and features of an existing proof-of-concept • The Client: Surprizle is gamified gift-giving, where digital puzzles unlock digital gifts. • Goals: Landing Page, Monetization Opportunities, Puzzle creation + Puzzle solving flow and interactions. • Methods: Think-Aloud Evaluations, Sketch Prototyping, Architectural Diagram, Kano Analysis, Mid-fiInteractive Prototyping, Usability Testing, Hi-fi Interactive Prototype. • Tools: Figma • Figjam • Google Sheets & Forms • Trello • Zoom • Google Meet • Calendly • Otter.ai Show less

♦ Executed exceptional service in the Twin Cities as part of a symbiotic team.♦ Mastered rapid rapport and relationship-building skills with guests.♦ Quickly ascertained reasons for guest visits and served as an advocate for guest experience.♦ Met and exceeded guests’ spoken and unspoken expectations by collecting data for guestprofiles in Tock to facilitate relationships between the company and regular guests.♦ Trained and mentored new servers as the primary and preferred… Show more ♦ Executed exceptional service in the Twin Cities as part of a symbiotic team.♦ Mastered rapid rapport and relationship-building skills with guests.♦ Quickly ascertained reasons for guest visits and served as an advocate for guest experience.♦ Met and exceeded guests’ spoken and unspoken expectations by collecting data for guestprofiles in Tock to facilitate relationships between the company and regular guests.♦ Trained and mentored new servers as the primary and preferred trainer for all new servers.Execute 34 steps of high-end service at James Beard-nominated chef Ann Ahmed’s flagship restaurant. Show less

♦ Created and maintained listing pages, performing regular secondary research on listing page strategy best practices and mastering Airbnb’s search algorithms and overall SEO.♦ Brought in $2k - $4k in monthly revenue, conducting regular competitive audits to optimize pricing and amenities in the local market.♦ Earned Superhost status at earliest possible evaluation, maintained for duration of operation.♦ Tracked KPIs: NOI, conversion, occupancy, avg daily rate, avg stay length, and… Show more ♦ Created and maintained listing pages, performing regular secondary research on listing page strategy best practices and mastering Airbnb’s search algorithms and overall SEO.♦ Brought in $2k - $4k in monthly revenue, conducting regular competitive audits to optimize pricing and amenities in the local market.♦ Earned Superhost status at earliest possible evaluation, maintained for duration of operation.♦ Tracked KPIs: NOI, conversion, occupancy, avg daily rate, avg stay length, and RevPAR.♦ Leveraged Smartbnb, Wheelhouse, AirDNA, AvivaIQ, and Google Sheets. Show less

♦ Designed and executed direct mail and cold call marketing campaigns, generating leads.♦ Performed regular data collection and analysis to source new homes to buy.♦ Estimated repair scope and cost and used MLS to determine value to make offers on homesthat would maximize profits, increasing revenue per deal by approximately $15,000.♦ Built a custom CRM with automation using Podio to track marketing and deal flow from firstcontact to closed deal.♦ Represented company in… Show more ♦ Designed and executed direct mail and cold call marketing campaigns, generating leads.♦ Performed regular data collection and analysis to source new homes to buy.♦ Estimated repair scope and cost and used MLS to determine value to make offers on homesthat would maximize profits, increasing revenue per deal by approximately $15,000.♦ Built a custom CRM with automation using Podio to track marketing and deal flow from firstcontact to closed deal.♦ Represented company in meetings with home buyers, home sellers, and professional network. Show less