Clinical Data Workflow.

US Army, Fort McCoy, WIStaff Sergeant in charge of clinical operations, September 2004 - August 2009• Led communications and operational security implementations for the clinic. • Developed, tested, and implemented mission critical database systems throughout the organization. • Reported to higher echelons functional analysis reports on a daily basis. • Taught staff the skills, tools and processes needed to work with the relational AHLTA, CHCS1, MODS and MEDPROS databases. • Performed 5 ancillary duties that included Fire Marshal, Safety, Security, Supply and Biohazard maintenance. • Managed a staff of 45 military and civilians. • Provided and supervised patient care on a daily basis.

IT systems analyst/Tech support in the Internals queue.• Helped design, configure and create Service Oriented Architecture (SOA) solutions on the IBM iSeries, z/OS and AS/400 platforms. • Performed forensic analysis on main storage dumps and initiated disaster recovery solutions. • Recovered problematic production mainframes ranging from general system errors to total system crashes. • Developed technical support skills and problem solving skills to the point of being one of the leading call takers and problem solvers in the Internals technical support queue. • Implemented software changes with the customers to improve functionality and prevent system down time. Responsible for a worldwide customer base.

• Provided hardware and software support for over 350 clinics and hospitals around the country. • Ensured billing, accounting, and networking were working on a daily basis. • Installed RISC iSeries mainframes in 35 clinics all over the country. • Helped implement and maintain billing systems for numerous medical organizations. • Performed operating system upgrades at 45 different clinics and hospitals accross the country.