Grow database revenue by establishing strong telephone relationships.Piloted CTI program to increase call effectiveness.Piloted attitudinal segmentation program to develop customer personality driven call program.Market and register guest into property sales events to drive additional trips.Plan strategies to create the most effective and efficient revenue driving calls.Helped train and mentor new employees on ways to organize their database.

Consistently met and exceeded company sales goals.Developed sales strategies for my department to drive incremental trips.Established strong relationships with VIP and VVIP players.Created player parties to increase and develop customer loyalty.Helped organize and host player events on and off property.

Assist in interactive marketing initiatives including web, e-mail, mobile and social media marketing. Collaborate with internal departments to execute big name entertainment concerts. Successfully acquire and maintain great relationships with both table and slot customers who are ranked in our top 200 guest.Increase rated play and loyalty of casino guest by giving incentives of complementaries and great customer service.Assist in developing strategies to increase new customer retention and host productivity. Resolve guest issues tactfully, effectively, and professionally. Supervise both Players Club and Vip Service departments.Participate in the successful registration and completion of special guest events.Effectively host mid range to high end player events on and off property.Help open and increase credit lines starting from $2,500.

Responsible for evaluating and issuing comps for casino guest.Handled hotel and restaurant reservations.Made sure that birthday and casino host gifts are comped and issued correctly.Collected information for promotional events and updated guest information.

Responsible for expanding existing clients advertising dollar as well as growing total book revenue through new customer acquisition.Assisted in the design and development of client advertising messages.Collected client debts and renewed advertising programs with payment set-up options. Assisted in training new employees in sales techniques and developing on the spot advertising programs.

Responsible for customer retention through face to face contact.Trained employees on company sales techniques and standard company operation procedures.Made sure store exceeded company standards for cleanliness and order.Managed and controlled inventory.