John Matos Email & Phone Number

John Matos went from a full-time musician, touring the world, to an effective people leader in both the restaurant and cannabis spaces. He has over 15 years of experience in the Customer Service industry, ranging from retail operations to software. John has managed teams and leaders while growing multi-million dollar businesses in the retail industry. He then moved into the Customer Success (CS) segment owning an enterprise book of business encompassing hundreds of millions of dollars in revenue and was then promoted to Manager of Customer Success. John's key achievements include:Growing restaurant sales year over year in excess of 10%Opening a co-located medical and recreational cannabis facilityGrowing year-over-year sales into the tens of millions of dollarsGrowing an enterprise client book of business and seeing no churnManaging a team of Customer Success Managers covering over 300 clientsJohn has experience working as a General Manager, Enterprise Customer Success Manager, and currently holds a Manager of Customer Success role at the cannabis tech industry leader, Dutchie.