John Maxwell Email & Phone Number

London, United Kingdom / Glasgow, United Kingdom

Lead Project Manager - Commercial, Digital & Transformation CIO, Group IT

London, United Kingdom

• Management of Customer & Business readiness responsibilities to ensure all changes delivered in each monthly Digital Business release are ready for go live for the new strategic Commercial Banking platform. Programme.
• Stakeholder Management – Ensure all stakeholders are engaged in & aware of scope for digital business releases and implementation events on the change schedule. Chair bi-weekly update calls to cover the scope of the.
• Stakeholder communications – updates to business areas during each Business Release or change. Business Release communications prior to the release and defect & scope presentations to obtain sign offs
• KDP's & sign off – Chair Key decision point meeting prior to each change to obtain a Go decision
• Colleague Engagement – represent the customer & Business readiness team in a weekly meeting with other Digital business areas to discuss improvements to ways of working
• Defect Management – ensure defects are managed to resolution for each Digital Business release, Track defects to closure or obtain sign off & ensure workarounds and communications are in place

London, United Kingdom

• Key Responsibilities
• Manage the internal Digital Customer & Business Readiness copywriting team who support a portfolio of Digital Transformation initiatives in a specific product or change area
• Ensure consistent communication and delivery of copy delivery within digital transformation
• Manage relationship with key business stakeholders to plan and prioritise copy pipeline for Digital Transformation initiatives
• Ensure and report compliance with Financial Promotions legislation
• Manage team recruitment and development

• Galaxy Release 1: Migration of LTSB customers onto the new Galaxy platform, full retraining of all LTSB online helpdesk teams to support the new platform circa 250 FTE & post implementation support for the management.
• Galaxy Release 3 & Release C: Migration of HBoS customers onto the defender LTSB platform. Manage impacts including training & customer impacts from the harmonisation of IB functionality and the creation of extra.
• Verde: Responsible of impact assessing all customer communications as well as wider disruption into Telephone Banking from customers off the back of external influences like media reports.
• Project Angel: Manage launch of a new helpline; including technical infrastructure, new process design and training of new 3rd party systems to support the launch of Cashback Extras / Everyday Offers propositions.

• Manage teams of consultants ranging from 6 – 10 across different shift patterns against set standards and targets
• Ensuring all FSA regulations are maintained.
• Support staff to deliver targets through coaching and development
• Manage attendance
• Train consultants on new skills, services and products
• Liaise with different business units to ensure my department has the best tools at it disposal.

Bachelor Of Arts (Ba), Accounting, Pass

Year 1 Financial Accounting Cost & Management Accounting Introduction to Economics & Data Analysis Law in Business The Business of Social.

Education record