• Engineered robust virtualized environments with Hyper-V and VMware; achieved a measurable reduction in application response time for more than 1,000 users across the organization within six months.• Established robust governance frameworks in conjunction with deploying Microsoft Intune as part of an integrated strategy supporting over 1000 devices connected daily while ensuring alignment with regulatory requirements.• Executed configuration upgrades on core routers that supported scalable growth resulting from expanding workloads; ensured reliable application performance crucially affecting operations serving upwards of 1 million requests monthly.• Configured and maintained over 150 network devices, including routers and firewalls; ensured secure data flow for more than 1,000 users across the organization while enhancing overall network efficiency.• Executed thorough risk assessments using industry-standard frameworks like NIST to safeguard critical assets within systems supporting over one thousand active users, leading to a significant reduction in unsecured vulnerabilities identified monthly.• Spearheaded cross-functional project teams in the planning, execution, and delivery of IT projects for over 1000 users; ensured alignment with business objectives and adherence to timelines by establishing clear communication protocols.• Developed robust strategies for managing backup processes affecting more than 1,000 active user accounts; ensured continual data integrity checks that upheld strict regulatory requirements without any breach incidents recorded.

Drafted detailed Project Statements of Work for major initiatives, ensuring clear objectives and deliverables were outlined; improved project clarity that led to a 25% reduction in scope changes during execution. Managed the lifecycle of over 150 IT assets, ensuring compliance with all contractual obligations while maintaining detailed records that improved audit readiness and reduced potential liability risks for the organization. Streamlined patch management processes by establishing a weekly review protocol that decreased asset downtime due to unpatched systems from an average of 10 hours per month to just 2 hours monthly. Orchestrated the successful deployment of Active Directory across 50+ user accounts, implementing GPOs to streamline access and security protocols while enhancing compliance with internal IT policies. Diagnosed and rectified over 1500 system issues related to TCP/IP protocols, contributing to a significant decrease in downtime for critical applications; findings led to the resolution of three major recurring problems. Resolved over 150 customer service inquiries monthly, ensuring each issue was addressed within a 24-hour window to minimize system downtime and enhance overall user satisfaction with the product offerings. Managed inventory for over 300 customer printers, resolving print-related tickets with a response time of under two hours. Streamlined ticket creation process within JIRA, reducing average response time to client inquiries by 35%, while personally resolving more than 50 inventory-related tickets weekly that enhanced operational workflow efficiencies.