Lead a team of four DevOps engineers supporting the infrastructure, build, and IT needs of a small mobile gaming company.▪ Envisioned, designed, and directed the implementation of a new build pipeline utilizing AWS EC2 service to reduce build times and costs while increasing game team productivity ▪ Architected and managed the DevOps team in the migration of all backend environments including production from hand provisioned infrastructure to infrastructure as code utilizing Terraform▪ Managed and aligned a working group from multiple company teams to complete a migration of all game data from Cassandra to DynamoDB further reducing company maintenance costs and overhead

Managed the infrastructure support, build, and IT needs of a small mobile gaming company. ▪ Spearheaded the design and implementation of a Python API to realize chat ops workflows for service deployments reducing manual labor and deployment errors▪ Built an architecture of brand new AWS based infrastructure platform to support custom backend game services that facilitate shorter product cycle times▪ Migrated kubernetes from a custom built and maintained cluster to AWS EKS reducing management overhead and allowing to team to focus on core business objectives

I maintained and expanded an Infrastructure as a Service offering for a small managed service provider in Burlington, VT.▪ Planned and executed upgrades and expansion of infrastructure capabilities▪ Architected, implemented, and launched new product solutions for clients▪ Organized maintenance of existing cloud service infrastructure

ELK Deployment ­ Identified organizational requirement for log storage from many disparate systems and determined the current solution of using Splunk for log archival was technically insufficient and not cost effective. Identified ELK stack (Elasticsearch, Logstash, Kibana) as an open source alternative. Designed a small cost effective ELK solution while maintaining a robust pipeline that could protect against data loss. Implemented the solution for core systems over the course of a month and scaled the solution up to include all systems in the data center infrastructure. Implementation of ELK was commended for the value added feature of near real time analysis in addition to cost savings over Splunk.LogicMonitor Deployment ­ Organization identified LogicMonitor as the SaaS monitoring platform of choice for monitoring VMware vSphere and SAN (Storage Area Network) client deployments. Worked on initial roll out of the platform including tuning alerts, integrating with existing alerting and ticketing systems, and training other engineers in the use of the platform while in support engineer role. Expanded the use of the system within the Organization and continued to work with and tune the systems as a cloud services engineer. Integrated LogicMonitor functions into infrastructure maintenance scripts by interfacing with LogicMonitor’s REST API.Responsibilities▪ Maintain and support a value­-added IaaS platform for local and regional clients in the New England area▪ Provide high degree of reliability and up-time▪ Work independently and with the cloud services team to design and implement new product solutions▪ Design and implement systems to assist in automation of maintenance tasks▪ Plan and execute installations and upgrades of data center hardware and software platforms

Provide outstanding network application and infrastructure support to over 200 local and multinational clients in the medical, financial, legal, and business fields ranging from 20 to over 2000 employees. Hold ultimate accountability for problem analysis, development, and execution of a successful plan for remediation. Identify the most expeditious path to resolution to maximize long term system stability while minimizing business impact. Interface with software and hardware vendors’ support departments as a client advocate to facilitate timely repair or replacement of client systems where necessary. Redesign and re-architect a client’s infrastructure to ensure effective use of network resources and long term system stability.•Designed and delivered Layer 2, Layer 3, and Security Network training to three departments, consisting of approximately 20 trainees.•Spearheaded the successful design and implementation of a MPLS WAN across 5 branch offices including layer 3 routing and layer 2 QoS. Coordinated the execution with multiple internal business units and external vendors in an expedited time frame. •Conceptualized and presented an analysis and solution for implementation quality issues, including processes for maintenance and improvement of infrastructure quality throughout entire product life cycle from design through implementation to support.•Appointed as the unique primary internal point-person for all levels of network support and implementation engineering teams to address complex issues that require additional expertise.•Played a pivotal role in improving departmental response times to initial support requests and problem escalations.

Provided technical support and network engineering services to clients throughout Northern New England. Furnished break/fix support to hundreds of clients with problems affecting end systems through core network infrastructure. Performed limited scope and short term project work for client networks. Worked toward obtaining the necessary knowledge to advance skills and professional development.

Oversaw the work and ticket management of other members of the network support team. Collaborated with other internal departments on methods and procedures for interfacing on customer problems when their resolution was beyond the scope of the network support team. Facilitated the implementation of new technologies and products with engineering teams to ensure quality implementation. Provided timely, quality training to the network support team to effectively administer and support new technologies. Upgraded and maintained documentation for team member training in deployed products, encompassing the steps required to troubleshoot problems quickly and accurately. Performed all responsibilities of Network Support Engineer.•Assisted PSTN and network engineering teams with quality control feedback from the support teams to drive refinements of existing products and more effective design of future products with an eye for reliability and supportability.•Participated in the design and implementation of new VoIP product deployments by producing mock implementations in a lab environment and testing them to ensure proper operation in varying network conditions.•Supported management with inter-departmental procedures and coordination strategies to maintain customer satisfaction during the transition from the provisioning stage of service to the support stage of service.•Performed network maintenance and repair on critical network infrastructure services as part of a coordinated team in order to facilitate minimal network downtime.

Provided end user support to business level customers with a large variety of telecom service. Worked in a diverse networking environment including CAS, PRI, VoIP, and POTS solutions for voice and T carrier, ATM, and xDSL solutions for data. Worked with a variety of equipment including MetaSwitch and Siemens EWSD class 5 switching systems, Cisco Systems routers and switches in the network core and edge, and Adtran integrated access devices as customer premise equipment. Diagnosed and resolved customer problems from complete outages to intermittent issues quickly and accurately. Diagnosis involved working with networking and voice systems from layer one through to the application layer. Worked with varied VoIP platforms including SIP and MGCP signaling protocols and RTP media transport protocol. Provided high-level analysis and management trouble tickets by directing and supporting other team members in resolving complex issues. Provided prompt replies to customer issues and ensured efficient ticket turn around time, increasing customer satisfaction. Provided clear case documentation to assist in more expeditious resolution of future issues.

Provided telephone customer service for members of ISP. Diagnosed and resolved customer concerns, resulting in few return service calls. Achieved effective problem resolution as measured by low call-back rate. Provided prompt replies to customer e-mails, increasing customer satisfaction. Consistently answered a high volume of calls.