John Maynard Email & Phone Number

Santa Monica, California, US

• Lead a team of four DevOps engineers supporting the infrastructure, build, and IT needs of a small mobile gaming company.
• Envisioned, designed, and directed the implementation of a new build pipeline utilizing AWS EC2 service to reduce build times and costs while increasing game team productivity
• Architected and managed the DevOps team in the migration of all backend environments including production from hand provisioned infrastructure to infrastructure as code utilizing Terraform
• Managed and aligned a working group from multiple company teams to complete a migration of all game data from Cassandra to DynamoDB further reducing company maintenance costs and overhead

Santa Monica, California, US

Santa Monica, California, US

• Managed the infrastructure support, build, and IT needs of a small mobile gaming company.
• Spearheaded the design and implementation of a Python API to realize chat ops workflows for service deployments reducing manual labor and deployment errors
• Built an architecture of brand new AWS based infrastructure platform to support custom backend game services that facilitate shorter product cycle times
• Migrated kubernetes from a custom built and maintained cluster to AWS EKS reducing management overhead and allowing to team to focus on core business objectives

Santa Monica, California, US

Ramsey, NJ, US

• I maintained and expanded an Infrastructure as a Service offering for a small managed service provider in Burlington, VT.
• Planned and executed upgrades and expansion of infrastructure capabilities
• Architected, implemented, and launched new product solutions for clients
• Organized maintenance of existing cloud service infrastructure

South Burlington, VT, US

• ELK Deployment ­ Identified organizational requirement for log storage from many disparate systems and determined the current solution of using Splunk for log archival was technically insufficient and not cost.
• Maintain and support a value­-added IaaS platform for local and regional clients in the New England area
• Provide high degree of reliability and up-time
• Work independently and with the cloud services team to design and implement new product solutions
• Design and implement systems to assist in automation of maintenance tasks
• Plan and execute installations and upgrades of data center hardware and software platforms

South Burlington, VT, US

• Provide outstanding network application and infrastructure support to over 200 local and multinational clients in the medical, financial, legal, and business fields ranging from 20 to over 2000 employees. Hold ultimate.
• Designed and delivered Layer 2, Layer 3, and Security Network training to three departments, consisting of approximately 20 trainees.
• Spearheaded the successful design and implementation of a MPLS WAN across 5 branch offices including layer 3 routing and layer 2 QoS. Coordinated the execution with multiple internal business units and external vendors.
• Conceptualized and presented an analysis and solution for implementation quality issues, including processes for maintenance and improvement of infrastructure quality throughout entire product life cycle from design.
• Appointed as the unique primary internal point-person for all levels of network support and implementation engineering teams to address complex issues that require additional expertise.
• Played a pivotal role in improving departmental response times to initial support requests and problem escalations.

South Burlington, VT, US

Provided technical support and network engineering services to clients throughout Northern New England. Furnished break/fix support to hundreds of clients with problems affecting end systems through core network infrastructure. Performed limited scope and short term project work for client networks. Worked toward obtaining the necessary knowledge to.

Bellows Falls, VT, US

• Oversaw the work and ticket management of other members of the network support team. Collaborated with other internal departments on methods and procedures for interfacing on customer problems when their resolution was.
• Assisted PSTN and network engineering teams with quality control feedback from the support teams to drive refinements of existing products and more effective design of future products with an eye for reliability and.
• Participated in the design and implementation of new VoIP product deployments by producing mock implementations in a lab environment and testing them to ensure proper operation in varying network conditions.
• Supported management with inter-departmental procedures and coordination strategies to maintain customer satisfaction during the transition from the provisioning stage of service to the support stage of service.
• Performed network maintenance and repair on critical network infrastructure services as part of a coordinated team in order to facilitate minimal network downtime.

Bellows Falls, VT, US

Provided end user support to business level customers with a large variety of telecom service. Worked in a diverse networking environment including CAS, PRI, VoIP, and POTS solutions for voice and T carrier, ATM, and xDSL solutions for data. Worked with a variety of equipment including MetaSwitch and Siemens EWSD class 5 switching systems, Cisco Systems.

Bellows Falls, VT, US

Provided telephone customer service for members of ISP. Diagnosed and resolved customer concerns, resulting in few return service calls. Achieved effective problem resolution as measured by low call-back rate. Provided prompt replies to customer e-mails, increasing customer satisfaction. Consistently answered a high volume of calls.