Coordinate office activities and operations to secure efficiency and compliance to company policiesSupervise administrative staff and divide responsibilities to ensure performanceManage agendas/travel arrangements/appointments for the upper management and staffManage phone calls and correspondence (e-mail, letters, packages Support budgeting and bookkeeping proceduresCreate and update records and databases with personnel, financial and other dataTrack stocks of office supplies and place orders when necessarySubmit timely reports and prepare presentations/proposals as assignedAssist colleagues whenever necessary

• Designing and promoting activities to meet customer demand and generate revenue• Advertising and promoting the club and call centre to increase usage, commissioning and considering market research • Training and supervising staff, including managing staff rota• Carrying out health and safety checks on the equipments• Maintaining high levels of customer care with focus on retaining existing members• Handling complaints and incidents• Preparing and checking budgets and generating income, cashing-up and keeping stock records• Managing and preparing fitness and group exercise timetables to cope with fluctuations in demand• Writing monthly and weekly reports and preparing cash projections for centre owners and senior management• Managing client relationship and educate clients on products, services and programs and ensure all client benefits are honored• Establish and maintain referral program• Participate in meetings and completed Membership Advisor Training Courses

• Designing and promoting activities to meet customer demand and generate revenue• Advertising and promoting the club and call centre to increase usage, commissioning and considering market research • Training and supervising staff, including managing staff rota• Carrying out health and safety checks on the equipments• Maintaining high levels of customer care with focus on retaining existing members• Handling complaints and incidents• Preparing and checking budgets and generating income, cashing-up and keeping stock records• Managing and preparing fitness and group exercise timetables to cope with fluctuations in demand• Writing monthly and weekly reports and preparing cash projections for centre owners and senior management• Managing client relationship and educate clients on products, services and programs and ensure all client benefits are honored• Establish and maintain referral program• Participate in meetings and completed Membership Advisor Training Courses

Engage in opportunities that positively impact the member experience.• Adhere to all operational excellence standards related to providing a great member experience.• Consistently look for opportunities to gain new members and elevate service levels.• Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc.• Develop relations within community and local small businesses by involving club in community events.• Build a network of contacts through prospecting and referrals.• Develop and maintain relationships with current members on a name to name basis.• Handle member complaints and resolve issues promptly.• Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of TSI’s role in helping them reach their fitness goals.• Reach and surpass monthly sales projections.• Perform all basic transactions including billing change, freeze, club to club transfer, member to member transfer.• Attend sales and training meetings as necessary.

initiate, organise and coordinate local sport and recreation events and services such as community functions, sporting competitions, hobby classes, school holiday programmes and cultural activities.Develop and administer recreation policyplan and promote recreation activities and eventsprepare and administer financial estimates, budgets and resource allocations .coordinate train and supervise recreation leaders.