John Mc Grath Email & Phone Number

Killarney, County Kerry, Ireland

My role as a IT Support Technician in the Killarney hotels collection includes assisting the IT manager as directed in the day to day operations of the IT department, set up and configure PCs and users on the internal company IT system.Install, upgrade, support and troubleshoot on site printers, mobile devices and other authorized peripheral equipment in all areas and departments.Install, configure and support business specific applications, including MICROS POS, Oracle Opera and SALTO Software.Preparing and maintain SOP documentation for all aspects of the IT departments operations.Providing day to day, hands on technical support to all areas and departments within the hotel collection.Provide problem diagnosis for hardware, software and in house applications, and also manage desktop anti-virus management systems.Provide IT support to incoming conference events happing within the Europe hotel.Diagnose, repair, and refer hardware or software related problems and also provide first line help for usersand escalate issues as required.General maintenance of projectors, and AV systems within the Europe hotel.

Tralee, County Kerry, Ireland

As a senior bartender my principal duties included, managing and overseeing the bar operations, this included a mix of leadership, customer service, and operational responsibilities. I covered a wide area of roles including exceptional customer service by engaging with customers, taking orders, and recommending drinks.Addressing customer concerns and ensure a positive experience for all guests.Create a friendly and welcoming atmosphere in the bar.Provide guidance and support to junior bartenders, fostering a collaborative and positive team environment. Assist in training new team members.Ensure consistency in the preparation and presentation of beverages.Adhere to all relevant health, safety, and sanitation guidelines. Stay informed about and comply with local alcohol regulations and Participate in events and promotions to enhance customer engagement and contribute to a lively atmosphere.

Causeway, County Kerry, Ireland

In my internship role as a Customer Support Engineer, my main principal duties included, support to all customers and handling software-related requests.Manage external customer calls and resolve as quickly as possible.Troubleshoot and identify all causes of issues to resolve.Record communication, actions, decisions, resolutions, and feedback accurately through their ticketing software.Provide internal software support when and if required.Handling software-related requests through TeamViewer Remote Desktop software and dealing with external customer calls and resolving issues as quickly as possible.Cover software support on a rotating schedule and provide out-of-hours phone support as needed.

Tralee, Kerry, Ireland

My role as a Senior Machine Operator included Identifying and learning all components of the high voltage heater, and how it is made.Loading and unloading parts from one line to the final stage. Troubleshooting and resolving problems.Following strict safety and personal protective equipment procedures.Communicating with co-workers, management, and technicians through the line and daily updates on any down-time within the line. Ensuring required work is completed within specific cycle time.Monitor scrap through the line.Follow strict safety and personal protective equipment procedures.

Tralee, Kerry, Ireland

My role as a General Operative included having the proper PPE equipment and clothing before entering the recycling plant, here i Inspected and segregated all waste properly on the conveyor belt.Followed strict health and safety and personal protective equipment protocols.Maintained good communication with other staff.Identified any key issues with the conveyor belts or machines within the plant and reported as needed.

Tralee, County Kerry, Ireland

My main duties as General Landscape Operative was performing a variety of tasks related to landscaping and ground maintenance. This role involves working with a team to ensure that outdoor spaces, such as gardens, and commercial properties are well-maintained and aesthetically pleasing.My key responsibilities included grounds maintenance, landscape construction, equipment operation, health and safety and safety compliance.

Tralee, County Kerry, Ireland

My Main duties as a General Operative included the correct steps needed in mixing concrete and that it is done to a specific standard and that there is no waste or loss of profit to the company.Responsible for the correct layout and cutting of steel for foundations.To implement safeness on the site, my job was to achieve the standards within the company of safety and awareness. i also The helped various tradesman on site and implemented in overall general laboring, these tasks included pipe laying, concrete cutting and using heavy tools and equipment.

Certification Through Comptia / Microsoft, It Support Technician, Achieved

This training programme offers updated accreditations from CompTIA and Microsoft and with work available in a range of IT support roles.

Level 7 - 30 Week Programme, Pharmaceutical Evalidation, Certification

Cpd Certifificate Programme, Phramaceutical, Certification

Network Support Technician With Network +, Diploma

Diploma, It Support Technician Comptia +, Diploma

Fetac Certification Level 5, Hospitality And Tourism - Supervisory Bar Management, Fetac

Activities and Societies: Advanced Bar and Supervisory Management,

Fetac (Ncva), Hotel Catering And Tourism, A Merit From The National Council For Vocational Awards For Bar-Work Experience