John Mcanulty Email & Phone Number

Long Island, New York

I have 3 main responsibilities at Tadiran Telecom, Inc.1. Product Management: I track, document and report back to the R&D team results from beta sites on our various product platforms.2. VoIP Engineer: I am the “go to guy” for VoIP issues that escalate from our Technical Support department.3. Technical Trainer: I generate the material and provide the technical training to our dealer network. The training is provided in 2 formats. Web based or in a class room setting.

Technical Support Supervisor for the Tadiran's Technical Support department. Escalation point for any VoIP related problem. I created and posted to our web site technical documentation to support our dealer network.

Telrad Connegy was a proven innovator and leader in Digital and VoIP Systems. Responsibilities:Managed the second and third level support for Digital, VoIP telephony and Voicemail products for the nation-wide dealer network.Managed the testing and deployment of beta test subsystems. Provided feedback to Research and Development on beta test results and coordinated required updates.Provided technical departments with tools and documentation to perform their support tasks.Confirmed, documented and reported bugs or high-level problems to the Research and Development department. Managed the correction process and generated release documents.Designed, managed and maintained the technical reference information used by all departments (included a Software Matrix chart in Excel, a Weekly Quality Meeting notes in Word and a Problem Reporting (bug) database in Access).Managed the in-house network, which included an Exchange Server, File Server, Checkpoint Firewall, VPN routers, tape back up, RAS and client workstations.

Coordinated and managed the activities of the eight member Technical Support Department. Managed the escalation of technical problems to third level support.Coordinated closely with Research and Development to implement corrective software to the field.Generated technical bulletins on new software and hardware releases and distributed them to the dealer network.Designed and installed multiple test systems in the lab, which were utilized for bug replication or application testing.Designed and implemented technical support help desk application database (Heat from FrontRange Solutions Inc.).Designed the outlines and power point presentations utilized for the technical training classes provided for the dealer network. Provided intensive, instructor led, two week technical training classes for dealer technicians from Telrad's network of 150 interconnect companies.

Provided daily technical support on the Telrad Key System, PBX and Voicemail product lines via telephone for the interconnect dealer network.Diagnosed and solved customers' systems problems.Supervised the installation and database generation of new system beta sites.Evaluated and tested new Telrad systems in the lab.Instructor and organizer of technical classes throughout the U.S. to distributor network personnel.

Worked in the company Lab setting up Telecommunications systems for testing and training. Set up and programmed Telecom equipment at trade shows.

Bachelor Of Engineering, Electrical Engineering

Ccna, Networking