 Develop and train all Front Desk agents on the OnQ Property Management System to most effectively assist our guests. Oversight of all Front Office operations and assist with every department within the hotel as needed throughout each shift. Improve Guest Satisfaction Scores, implementing hotel strategies to meet and exceed scorecard goals.

 Recruited to evaluate a potential partnership with the current ownership of multiple locations. Refined the team’s efforts to achieve a 5-year goal of placing our location into top 10% of sales for district of 250 stores. Responsible for oversight of all store activities and operations.

 Recruited to oversee and manage flagship location, while opening a second location. Coached Bar Staff to reinvent and reinvigorate the Bar & Cocktail program to drive renewed interest and revenue. Simultaneously acted as the Event Coordinator while managing all other aspects of the Restaurant. Responsible for all aspects of the FOH, including staffing, training, events, liquor purchasing, scheduling and location profitability.

 Opened new hotel, managing the Food and Beverage Outlets staff from initial setup through grand opening. Trained all restaurant staff in fine dining steps of service and developed all steps of service for In-Room Dining. Created a new menu and accompanying online ordering system to greatly increase capture of mid-day business.

 Recruited prior to arrival of new ownership to train and oversaw new Front Desk Staff training to improve guest service. Developed new strategic partnerships with local businesses to create profitable, new offers for our out-of-town guest use

 Utilizing Delphi Software, negotiated agreement outcomes for both groups and improved hotel profitability. Increased rate by an average of 18% YoY for returning groups. Creatively developed new relationships with venues in surrounding area to avoid the loss of large group event business that would otherwise be unable to accommodate.  Rebuilt relationship with a locally-based, Federal Agency that captured 1,500 room nights annually combined with group meetings every other… Show more  Utilizing Delphi Software, negotiated agreement outcomes for both groups and improved hotel profitability. Increased rate by an average of 18% YoY for returning groups. Creatively developed new relationships with venues in surrounding area to avoid the loss of large group event business that would otherwise be unable to accommodate.  Rebuilt relationship with a locally-based, Federal Agency that captured 1,500 room nights annually combined with group meetings every other week. Show less

 Received numerous complimentary remarks for services via handwritten notes, emails to General Manager and reviews on Trip Advisor. Researched and implemented various cost-reduction strategies for the Front Desk that were later implemented in all other departments. Streamlined employee collaboration, by negotiating with Sprint for 12 free Galaxy Tablets for messaging, radios, task lists and designed custom software/apps for each department.

 Hunted and developed new clients locally and nationally that sought funding for their various business requirements. Negotiated the best possible financial package on behalf of our clients with our list of lenders, which exceeded 950 different institutions. Guided and educated clients throughout the processes of building their personal and/or business credit scores.

 Generate leads of local businesses around the Denver area to represent client needs in Commercial Real Estate Cold Call businesses to contact decision makers Generated over $120,000 of new business net earnings within first 12 months

 Produced 7 consecutive months of highest reported earnings of locations history, turning around the under-performing property. Hired, trained, marketed and managed overall operations of the location. Accounting and record keeping, including daily sales reconciliation.  Exceeded all monthly sales goals by at least 25% every month.