A seasoned Business Intelligence and CRM professional with a proven track record that capitalises on developing and supporting client specific analytic applications for use in strategic planning and decision making. Has brought significant financial and business benefit to clients and employers alike, increasing the return from customer/business relationships.• An effective business analyst with project management experience who has successfully designed and implemented a number of new, innovative and customer need driven analytical modules.• Has superb customer relationship and business analysis skills, which he uses to establish rapport with the client, and to gain greater understanding of their business model. Has used this customer intelligence to help clients to re-engineer their business processes and to increase their business performance. This in turn has generated many opportunities for further sales, increasing the financial benefit to the business.• Also possesses the interpersonal skills to build relationships with the individuals and teams with whom he works. Builds customer trust leading to a ‘partnership’ relationship with the client, where problem solving, rather than being adversarial, is based on striving for common business benefit.• Has the data analytical skill to see opportunities for exploitation of information, which others miss, leading to innovative solutions to data driven issues. This is coupled with the technical skills and an understanding of Database Warehousing, which made him the designer of the underlying database structure for Business Objects products.