John Mcburrows Email & Phone Number

• Support with day-to-day processes of the billing team with entering and submitting invoices into third party systems, communicating with clients and reporting to project managers.• Examine and resolve incorrect payments, invoice rejections and other issues with outstanding accounts. • Investigate and report issues with aging AR and work with team to resolve all accounting issues.

Chicago, Illinois, United States

Responsible for the afterhours, weekend, and overnight teams which involved talent management and development, strategic planning, client relations, issue resolution, scheduling, and workflow coordination to achieve key performance indicators and fulfill service level agreements (SLAs).

Contracted to aid the Projects division, assisted with day-to-day processes of the project management teams including reporting, communicating with city representatives and cold calling potential vendors for service calls. • Successfully supported team efforts in obtaining city approval for ongoing projects. Maintained accurate communication to upper management while completing assigned tasks within appointed time. • Worked on multiple projects to provide support for each team’s needs to completion. • Assisted with landlord approval of designs as well as city approvals to of permits for a large national client that has recently completed an acquisition. • Responsible for seeking and growing affiliate relationships in efforts to supply project team members with dispatch options for service.

Texas

Manage a team responsible for 12 accounts providing proactive communication to our customer and delivering timely services completed with high quality. Successfully built relationships with clients to generate trust allowing increased opportunities for service which led to an increase of revenue. • Maintained a partnership with our clients building a strong B2B relationship, solidifying faith in our service which lead to a 15% increase of revenue across 3 projects totaling over $1.8 million increase in revenue.• Collaborate with my team to take appropriate actions, communications, and take steps necessary to continue providing exceptional service ensuring client’s needs were met within budget.• My Team was selected by the executive team to personally take lead on 3 separate projects to generate new business within Powerhouse. We completed all 3 opportunities within the timeline, raised the estimated GM by 4%, and gained the contract for continued services. • Delegated tasks to effectively complete nationwide projects within our appointed deadlines.

875 N Michigan Avenue,

Maintained accurate reporting of organizational personnel, process, and timelines to ensure seamless handoffs with daytime management teams. Successfully negotiated price points with independent contractors to provide quality service for our clients across multiple industries. Assigned tasks to team members based on their skill set to increase overall efficiency and reach goals set by upper management.• Worked my team to support and develop rapport with service contractors in order to achieve customer expectations while minimizing my customer cost and source prospective contractors as needed.• Validated customer needs and delegated responsibilities to team members to ensure customer satisfactions and approved changes on behalf of the customer when applicable. We offered recommendations and proposals to our customers to ensure any/all changes of scope of work were met.• Took initiative to analyze key metrics, daily & weekly reports, and performance indicators to identify areas of focus and/or necessary improvements to directors and dayside management teams.

Chicago, Il

● Organized and aided with presentation organization● Communicated information between presenters and PSAV Presentation managers● Placed calls to customers for quality assurance purposes ● Organized and dispatched facilities/maintenance services at the request of managers nationwide● Communicated to SMS personnel in order to maintain accurate communications between clients

Responsible for supporting the development and execution of Consolidated Printing Company's marketing plan.Managing public relations projectsCreating promotional ads for e-mail marketing campaigns Managing client data bases and mailing listsDeveloping successful social media presence of the companyAid in the organization and execution of events and required materials Certifying with Federal / Non-Federal business entities

Responsible forSupervised small groups of players through goal orientated drills Prepared pre-game and practice equipment for players and coachesAssisted coaching staff and managed varsity and junior varsity playersPrepared pre-game preparations with film and organized player profiles Organized meetings and conferences with athlete entering Aurora University

Provided security services and dispatched officers to emergencies.Issued Parking registration and assessed student problems with discretion.Provided feedback over the phone to student questions and concerns.

Responsible for Provided security services and dispatched officers during emergenciesProvided problem solving information to students / parents Answered multi-line telephone, routed calls, and took accurate messages Performed faxing , photocopying and filing duties Filed and organized parking violations information Greeted and directed visitors / student to their destination and provided general information

Responsible forCold-called potential students to provide information about universityDeveloped relationships with potential studentsMaintained a database of student contact information and tracked conversationsPromoted special events and workshops Answered incoming calls and took accurate messages Scheduled meetings and visits for out-of-state students

Ba, Business, Management, Marketing, And Related Support Services

Activities and Societies: • Aurora University Junior Varsity Coach: 2010-Present Coach • Aurora University Sales Club: 2009-Present Active.

Education record

Activities and Societies: Varsity Football, Band, Track and Field, Wrestling and Chest Team

Education record