John Mccann work email
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John Mccann personal email
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As a forward-thinking IT leader with over a decade of experience, I’ve built a career at the intersection of technology, user experience, and leadership. My passion lies in translating complex technical concepts into solutions that resonate with both end-users and organizational leadership. I’ve had the privilege of leading transformative IT initiatives, from pioneering AI tool rollouts at Davidson College to managing IT support and AV systems with a focus on efficiency, innovation, and collaboration.Throughout my career, I’ve been dedicated to building strong, resilient teams by fostering a culture of mentorship and continuous growth. I’ve driven strategic initiatives that not only optimize processes and reduce costs but also enhance the overall user experience. My leadership approach is rooted in empathy, hands-on engagement, and a commitment to understanding the unique needs of users and stakeholders alike.With a foundation in technical problem-solving from my time at Apple, where I provided world-class customer support, to my current role as Director of User Services and Experience at Davidson College, I bring a blend of technical expertise, operational excellence, and a user-first mentality to every challenge I take on.Whether managing IT services for an entire campus, implementing new technologies, or developing future IT leaders, I’m driven by the opportunity to make technology work better for people.
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User Success ManagerDavidson CollegeHuntersville, Nc, Us
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Director User Services And ExperienceDavidson College Jul 2023 - PresentDavidson, North Carolina, UsAs Director of User Services and Experience, I lead Davidson College’s IT strategy and service delivery with a strong focus on user experience and innovation. I spearhead the college’s AI Initiative, integrating AI-driven tools to enhance teaching, learning, and campus operations. My role involves cross-departmental collaboration to ensure technology solutions align with Davidson’s ethos and mission. I oversee a team responsible for platforms like O365, Google Workspace, Zoom, and AV systems, ensuring seamless tech support for classrooms and conference rooms. Additionally, I manage a $1.5 million IT budget, driving cost efficiency and resource optimization while fostering a culture of mentorship and growth within my team. I've successfully promoted internal talent and developed a career-oriented student training program, preparing the next generation of IT leaders.
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User Success ManagerDavidson College Nov 2016 - Oct 2023Davidson, North Carolina, UsIn this role, I transformed IT operations at Davidson College by implementing modern tools such as Zoom, Slack, Zendesk, and Power BI, which significantly enhanced service efficiency and satisfaction across the campus. My focus on standardization and process improvement led to a 16% reduction in hardware procurement costs, as well as over 70% savings in AV installation expenses. I leveraged data-driven insights to improve hardware forecasting and asset lifecycle management. Additionally, I championed diversity and inclusion initiatives, increasing diversity within the IT team by 50%. I worked closely with campus leaders to ensure our IT services aligned with organizational goals and delivered results through strategic, user-centered initiatives.
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Senior Technical Support AnalystDavidson College Mar 2015 - Nov 2016Davidson, North Carolina, UsIn this role, I managed over 400 Apple iMacs across campus using JAMF Pro, optimizing deployment and streamlining processes for greater efficiency. I also led the implementation of Zendesk, reducing IT incident resolution times by 80% (from two days to four hours). In addition to managing day-to-day IT services, I provided VIP support to the college president and the board of trustees. My emphasis on training and service transformation resulted in a 25% reduction in user support tickets and smoother campus-wide adoption of new technologies like Dropbox and Duo.
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GeniusApple Jul 2013 - Mar 2015I excelled in providing empathetic, hands-on technical support to a diverse range of customers, ensuring their needs were met with clarity and care. As a Genius and Visual Lead, I managed high-pressure situations with ease, solving complex technical issues for iOS and Mac users while maintaining a 91% Net Promoter Score (NPS) against a company benchmark of 65%. My role also involved mentoring and training new team members, contributing to a collaborative, service-driven culture. I built lasting rapport with customers, helping them understand and appreciate technology, while creating a welcoming environment in a fast-paced, high-volume retail setting.
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Apple SpecialistApple Aug 2011 - Jul 2013As an Apple Sales Specialist, I provided exceptional customer service and sales support in a fast-paced retail environment. I was also responsible for building relationships with customers and identifying their needs in order to recommend the best products and services to meet those needs.
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Product ManagerDigital Media Source Dec 2009 - May 2011Served as multi-purpose manager for family owned company specializing in the sale of consumer electronics on Amazon.com. Key contributions to sales, strategic planning and business development and customer service. Helped define and submit product requirements to manufacturer. Developed and maintained strong relationships with prospective and existing customers, distributors, and partners.
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ServerNordstrom Café Oct 2002 - Aug 2004Received Nordstrom's unparalleled customer service trainingLearned unmatched company values and company culture
John Mccann Skills
John Mccann Education Details
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The University Of AlabamaComputer Science
Frequently Asked Questions about John Mccann
What company does John Mccann work for?
John Mccann works for Davidson College
What is John Mccann's role at the current company?
John Mccann's current role is User Success Manager.
What is John Mccann's email address?
John Mccann's email address is jo****@****ail.com
What schools did John Mccann attend?
John Mccann attended The University Of Alabama.
What are some of John Mccann's interests?
John Mccann has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is John Mccann known for?
John Mccann has skills like Management, Sales, Training, Customer Service, Leadership, Inventory Management, Microsoft Office, Os X, Microsoft Excel, Mac, Troubleshooting, Technical Support.
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