At KBC Bank Ireland, I specialized in fortifying digital infrastructure through strategic security measures and system configurations. Over the six+ years, I effectively managed Palo Alto firewalls and Cisco switches, leveraging Panorama utilizing Panorama to provide centralized management and visibility for the entire network. My responsibilities also included enhancing the email security framework by incorporating advanced protection measures. Additionally, I managed antivirus solutions across all devices, thereby bolstering defences against malware and ensuring compliance with security standards.Key Responsibilities and Achievements:>Firewall and Network Security: Managed and optimized Palo Alto firewalls and Cisco switches, ensuring robust security configurations and network integrity.>Panorama Configuration: Utilized Panorama to configure Palo Alto firewalls, employing templates and device groups for comprehensive management. >Email Security Enhancement: Strengthened email security by implementing advanced measures such as Data Loss Prevention (DLP), Anti-Malware, Spam filtering, and Graymail management.>Endpoint Protection: Administered the ePO platform to manage antivirus solutions across all devices, bolstering defences against malware and ensuring compliance with security standards.>Hardware Deployment: Successfully deployed Palo Alto and Cisco hardware in offices around Ireland, expanding network infrastructure and enhancing system robustness.>Hardware and Software Upgrades: Performed hardware and software upgrades across Cisco and Palo Alto systems, significantly improving network performance and reliability.> Network Team On-Call Rotation: Participated in the network team on-call rotation, providing 24/7 support and ensuring quick resolution of critical network issues to maintain operational continuity.

During my two years as a Junior System Administrator, I focused on maintaining optimal performance and reliability of servers and storage systems. This included conducting critical data backups and executing accurate data restorations to safeguard information integrity. I diligently monitored system health and performance, swiftly addressing any issues to minimise downtime and achieve operational excellence. Additionally, my role involved managing access control to mailboxes and shared folders within the organisation’s network infrastructure.

During my tenure as a Bartender at Clontarf Castle Hotel, I've cultivated a robust skill set encompassing team management, cash handling, stocktaking, and exemplary customer service. Additionally, I have experience working at various events, including weddings, conferences, and other corporate gatherings. This diverse exposure has equipped me with the adaptability and proficiency needed to excel in dynamic work environments.

During my six-month internship, I provided first-line technical support to employees in a Virtual Desktop Infrastructure (VDI) environment, addressing numerous technical queries efficiently via phone and email while prioritising user satisfaction and operational continuity. I contributed to enhancing user experience within the VDI environment and maintained high levels of operational continuity by promptly handling support queries, ensuring minimal downtime for users.