Being the first point of contact at Waterfronts, I dealt with all incoming enquiries for both lettings and sales. Understanding the leads needs by gathering in detail what they are looking for, defining their acceptance criteria and guiding them along the sale/letting process. Clearly communicating and owning the steps from the initial enquiry to the offer and completion. Typically my day-to-day duties would be to: book in viewings to the system and accompany the applicants to the… Show more Being the first point of contact at Waterfronts, I dealt with all incoming enquiries for both lettings and sales. Understanding the leads needs by gathering in detail what they are looking for, defining their acceptance criteria and guiding them along the sale/letting process. Clearly communicating and owning the steps from the initial enquiry to the offer and completion. Typically my day-to-day duties would be to: book in viewings to the system and accompany the applicants to the property, provide clear insight and knowledge of the property being viewed, gather references, process the references, draft and finalise contracts, arrange and organise payments, in-house inventories (subject to owner’s terms), checking in/out new/current tenants, market the properties on all major property portals (Rightmove, Zoopla etc.) Speaking to landlords, calling for new potential business, good understanding of the area and developments to be able to discuss current market values for any development in question (also in reference to sales when discussing investment potential). My role also covers managing of properties, dealing with the landlords and contractors to see the management issue is complete whilst maintaining a high service level throughout. Show less

Reporting to the Team Leader and Operations Manager, I was accountable for all aspects of service delivery support functions. Typically, this would involve effective management of the incoming post within recognised SLA's, document imaging/scanning, document indexation (using KoFax Capture and Batch Manager), original document certification and returns, ensure that Fiche/file retrieval and Scanning are processed in priority order, recording Management Information (MI), refer any complaints to… Show more Reporting to the Team Leader and Operations Manager, I was accountable for all aspects of service delivery support functions. Typically, this would involve effective management of the incoming post within recognised SLA's, document imaging/scanning, document indexation (using KoFax Capture and Batch Manager), original document certification and returns, ensure that Fiche/file retrieval and Scanning are processed in priority order, recording Management Information (MI), refer any complaints to the relevant department in a professional and timely manner, assist with audit preparation, compliance with FSA and other regulatory policies applicable to the role. Show less

Reporting to the Team Leader; Accountable for sorting and allocation of all incoming post, franking outgoing correspondence and recording relevant Management Information (MI), collection of and distribution of post to/from other departments, other ad hoc duties as required, adherence to company policies and procedures.