John Mccartney Email & Phone Number

United States

Colorado, United States

• Provided Governance for the Business Continuity Management Program, Crisis Management and Environmental Health and Safety aligned to NFPA1600, ISO 22301, and OSHA.• Provided leadership and coordination of the company's COVID response plans, including vendor management, travel and quarantine guidance, and automation of intake and response processes.• Conducted business impact analysis, in partnership with senior leadership, internal audit, and operations teams, on all company critical processes and assets. Provided strategic planning for mitigating high-impact risks identified during the analysis.• Matured the Enterprise Risk Management program across all global locations, including implementing a Governance, Risk, and Compliance framework aligned to COSO and ISO 31000 standards. Including management of risk mitigation plans and reporting to senior leadership and the board of directors.• Facilitated development and testing of Crisis Response plans for natural, human-caused, and high impact operational events. A combination of tabletop and live exercises focused on events with local and global impact and carefully coordinated cross functional leadership involvement.• Implemented a global travel safety program integrating travel agency, safety, and emergency notification systems in collaboration with security, legal, and various vendors.• Built an effective cyber incident response team and implemented robust response plans and processes. • Implemented cyber management technologies, including advanced system logging, internal and external facing network devices, and email scanning technologies. Reduced the overall threat volume by more the 50%.• Enhanced the effectiveness of the corporate patch management process by implementing a risk management approach.• Partnered with the Information Technology and Software development organizations to implement cyber testing processes to ensure adherence to ISO27001 standards.

Managed strategic and operational responsibility for a team of 85 Engineers and five Managers (across multiple continents), Systems management, Storage and Backup management, Network management, Transport and Security, as well as monitoring tools and infrastructure.• Implemented new support team in Pune India consisting of 42 Engineers responsible for technical support of network, server, storage and security solutions for internal and external customers. • Facilitated process improvement initiatives to streamline support efforts across multiple sites and diverse teams, decreased incident resolve times by 19% and increased ticket volume handling by 30%.• Redesign and implementation of monitoring tools and performance reporting across 33 Data Centers with more than 15,000 devices.• Interfaced with Executive Management to develop and implement long term strategic plans to align the support organization and processes to ITIL version 3 framework.• Drove RFP, RFQ and RFI processes with vendor and internal support organizations to ensure delivery and support requirements were clearly defined, agreed upon and could be delivered. Included ROI analysis and detailed recommendations to the senior executive team.• Provided primary vendor relationship management, including contract negotiations and Statement of Work (SOW) definition and delivery.• Designed, implemented and tested of Business continuity / Disaster recovery processes and technologies for support teams and technologies in both international and US locations.

Managed strategic and operational responsibility for IT and Corporate Program/Project Management with 25 infrastrucure and software development personnel, and an annual $3,000,000 Operating and Capital Budget. Mapped business systems, applications and processes and implemented audit and incident controls, ensuring compliance with ISO 27001 requirements.Rebuilt underperforming IT organization, developed and implemented 5-year plan, realigned IT with corporate goals, utilized SDLC, implemented business intelligence and reporting solutions resulting in 90% faster access to business information. • Led transition to Windows virtual servers, SQL 2005, Cisco networks/security, VOIP and reengineered back-office operations, averting projected 25% increase in staffing and systems cost. • Improved 1st-call desktop problem resolution 80% and enhanced server/network uptime to 99.997%.• Implemented business intelligence technologies that saved $50,000 a year in reporting costs and provided near real time access to business data across all business units. This accomplishment was highlighted by Microsoft and CIO Magazine.• Implemented industry recognized best pratices for application delevopment, web site creation and maintenance. Website recognized for best in class design and function by Credit Union industry experts.• Designed, implemented and tested Business continuity / Disaster recovery processes and technologies for multiple credit union locations. Recognized by CUNA as best in breed for Colorado credit unions. Requested a s a subject matter expert for Credit Union BC/DR.• Provided primary vendor relationship management, including contract creation, negotiations, legal review and Statement of Work (SOW) definition and delivery for all vendors providing technical services.

Full strategic and operational responsibility for IT and Corporate Program/Project Management with 85 personnel, three Data Centers and an annual P&L budget of $19,000,000. • Implemented a Program Management Office with four Project Managers, implemented best practice processes for IT change control, reducing the overall change control failure rate to less than 1%.• Following a $400,000,000 company merger, directed the integration of systems and multiple IT teams, reduced the overall combined IT budget by $1,000,000.• Implemented an on-line metrics dashboard, saved more than $13,000 a month. • Provided primary vendor relationship management, including contract creation, negotiations, legal review and Statement of Work (SOW) definition and delivery. • Provided post sales support of service delivery to ensure production support met contractual requirements