Senior Project Manager at Aspira working on client sites delivering highly complex projects.- Senior IT Project Manager working on delivering the PSD2 (Payment Services Directive) project in line with EU guidelines and providing a new Open Banking solution.- Senior Project Manager on project delivering a cloud based solution to Irish Water and Gas Networks Ireland. Delivering a successful cloud based survey solution working with in-house teams and third party vendors.

Management of Global Team of Business Analysts (including Lead and Senior BAs) who deliver Projects across all Business Systems in VMware. These Business Systems include CRM (SFDC), Phone (Avaya), Customer Portals, Business Intelligence, Knowledge Management, Education and Licensing. We are involved in all stages of each project including Requirements Gathering, Design, Development, Testing, Rollout and Post Roll-out Support. The team ensures the Support Business is ready and prepared for… Show more Management of Global Team of Business Analysts (including Lead and Senior BAs) who deliver Projects across all Business Systems in VMware. These Business Systems include CRM (SFDC), Phone (Avaya), Customer Portals, Business Intelligence, Knowledge Management, Education and Licensing. We are involved in all stages of each project including Requirements Gathering, Design, Development, Testing, Rollout and Post Roll-out Support. The team ensures the Support Business is ready and prepared for Product Releases plus any Technology, Process or Business changes. We strive to improve the Global Support business through analysis of data to identify areas for process and system improvements.The team also manages the Governance of Changes to the CRM (SFDC) and Phone systems. Show less

Senior Business AnalystMajor responsibilities included ;-- Project Requirements Gathering, System Design, IT interface, User Acceptance Testing, Documentation and Rollout Support.- Management of Governance Board for System Changes to Salesforce CRM system- Business Analysis of data for Process and System Improvements.- Business Continuity Planning and Documentation.- Management of Outage Situations affecting Portals, CRM systems and Phone InfrastructureHighlights… Show more Senior Business AnalystMajor responsibilities included ;-- Project Requirements Gathering, System Design, IT interface, User Acceptance Testing, Documentation and Rollout Support.- Management of Governance Board for System Changes to Salesforce CRM system- Business Analysis of data for Process and System Improvements.- Business Continuity Planning and Documentation.- Management of Outage Situations affecting Portals, CRM systems and Phone InfrastructureHighlights include :-- Gathered Requirements, Designed Solution, IT Interface, UAT and Roll-out of Major VMware CRM System.- Presented at Salesforce Dreamforce Conference in San Francisco on VMware rollout of SFDC CRM. Show less

Management of all Business Operations in the Cork Support Centre. This included ensuring the most efficient processes were in place for Support Engineers as well as optimal usage of Support Systems to better support the end customer.

Manager of New Functionality for Operations and Maintenance Centre Products. Worked with Customers to understand their Requirements and worked with Design, Development, Test and Support Teams to deliver functionality.Presented at multiple Customer Conventions in Cork, South Africa and Dubai.

Manager of team of 12 Support Engineers. The team supported our major customers worldwide on critical issues they experienced with our Operations and Maintenance Centre Software. The team were deployed on Customer Sites for major rollouts to work closely with the customer.My role involved frequent visits to Customer Sites to discuss major issues and attend meetings with support managers.

Support Engineer working on Critical Customer issues. This involved understanding the customer environment in order to represent the customer when managing a resolution via development and test teams.

Software Developer in Multiple Languages on Motorola Operations and Maintenance Product.

Software Developer on Customer Systems using Development languages C++, Cobol and Visual Basic.

Software Developer on Banking Systems