Senior Manager - Business Service Support
Current
Oct 2021 - Present
AeroLeads people directory · profile
John Mcdermott Email & Phone Number
Senior Mgr Business Service Support at Permanent TSB
at
permanent tsb
1 work email found
@vmware.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Mgr Business Service Support at Permanent TSB
Location
Ireland, Ireland, Ireland
Who is John Mcdermott? Overview
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Quick answer
John Mcdermott is listed as Senior Mgr Business Service Support at Permanent TSB at permanent tsb, based in Ireland, Ireland, Ireland. AeroLeads shows a work email signal at vmware.com and a matched LinkedIn profile for John Mcdermott.
John Mcdermott previously worked as Senior Manager - Business Service Support at Permanent Tsb and Digital Services Manager at Permanent Tsb. John Mcdermott holds Bachelor Of Science (B.Sc.), Computer Science from Munster Technological University.
Company email context
Email format at permanent tsb
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{first_initial}{last}@vmware.com
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Profile bio
About John Mcdermott
Experienced Senior Project Manager with a demonstrated history of working in the information technology and services industry. Strong program and project management professional skilled in Customer Relationship Management (CRM), Avaya Products, Management, Business Intelligence, and Integration.
Listed skills include Business Analysis, Management, Enterprise Software, Strategy, and 10 others.
Current workplace
John Mcdermott's current company
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12 roles
John Mcdermott work experience
A career timeline built from the work history available for this profile.
Digital Services Manager
Dec 2019 - Jan 2022
Senior Project Manager
Senior Project Manager at Aspira working on client sites delivering highly complex projects.- Senior IT Project Manager working on delivering the PSD2 (Payment Services Directive) project in line with EU guidelines and providing a new Open Banking solution.- Senior Project Manager on project delivering a cloud based solution to Irish Water and Gas Networks.
Aug 2016 - Dec 2019
Senior Manager Of Business Systems Analysis Team
Management of Global Team of Business Analysts (including Lead and Senior BAs) who deliver Projects across all Business Systems in VMware. These Business Systems include CRM (SFDC), Phone (Avaya), Customer Portals, Business Intelligence, Knowledge Management, Education and Licensing. We are involved in all stages of each project including Requirements.
May 2015 - Jul 2016
Senior Business Analyst
Senior Business AnalystMajor responsibilities included;-- Project Requirements Gathering, System Design, IT interface, User Acceptance Testing, Documentation and Rollout Support.- Management of Governance Board for System Changes to Salesforce CRM system- Business Analysis of data for Process and System Improvements.- Business Continuity Planning and.
Dec 2008 - May 2015
Operations Manager
Management of all Business Operations in the Cork Support Centre. This included ensuring the most efficient processes were in place for Support Engineers as well as optimal usage of Support Systems to better support the end customer.
Mar 2007 - Dec 2007
Program Manager
Manager of New Functionality for Operations and Maintenance Centre Products. Worked with Customers to understand their Requirements and worked with Design, Development, Test and Support Teams to deliver functionality.Presented at multiple Customer Conventions in Cork, South Africa and Dubai.
Jan 2005 - Feb 2007
Customer Support Manager
Manager of team of 12 Support Engineers. The team supported our major customers worldwide on critical issues they experienced with our Operations and Maintenance Centre Software. The team were deployed on Customer Sites for major rollouts to work closely with the customer.My role involved frequent visits to Customer Sites to discuss major issues and attend.
Jan 2003 - Jan 2005
Support Engineer
Support Engineer working on Critical Customer issues. This involved understanding the customer environment in order to represent the customer when managing a resolution via development and test teams.
Jan 2002 - Jan 2003
Software Engineer
Software Developer in Multiple Languages on Motorola Operations and Maintenance Product.
Jan 1998 - Jan 2002
Software Engineer
National Institute For Management Technology
Software Developer on Customer Systems using Development languages C++, Cobol and Visual Basic.
Jan 1996 - Jan 1998
Jun 1991 - Jan 1996
1 education record
John Mcdermott education
FAQ
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Quick answers generated from the profile data available on this page.
What company does John Mcdermott work for?
John Mcdermott works for permanent tsb.
What is John Mcdermott's role at permanent tsb?
John Mcdermott is listed as Senior Mgr Business Service Support at Permanent TSB at permanent tsb.
What is John Mcdermott's email address?
AeroLeads has found 1 work email signal at @vmware.com for John Mcdermott at permanent tsb.
Where is John Mcdermott based?
John Mcdermott is based in Ireland, Ireland, Ireland while working with permanent tsb.
What companies has John Mcdermott worked for?
John Mcdermott has worked for Permanent Tsb, Aspira, Vmware, Motorola, and National Institute For Management Technology.
How can I contact John Mcdermott?
You can use AeroLeads to view verified contact signals for John Mcdermott at permanent tsb, including work email, phone, and LinkedIn data when available.
What schools did John Mcdermott attend?
John Mcdermott holds Bachelor Of Science (B.Sc.), Computer Science from Munster Technological University.
What skills is John Mcdermott known for?
John Mcdermott is listed with skills including Business Analysis, Management, Enterprise Software, Strategy, Sfdc, Sql, Software Development, and Agile Methodologies.
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