John Mcdougall Email & Phone Number

I created and implemented an enterprise wide Business Process Management (BPM) program to support a major IT transformation initiative and implement a continuous improvement culture across IT and business functions. My team and I developed solutions to the most pressing IT and business problems through new processes and technologies. We brought increased focus to customer service through the implementation of an ITIL based process framework for service management and demonstrated the achievement of tangible value across business functions.

I was the program manager responsible for the implementation of value creation initiatives in CRM, inside sales and maintenance. I led a team to develop the overall solution architecture and business case. Successfully developing solutions that were easily deployed and quickly adopted to create tangible business value.

I led the deployment of a global IT and HR employee support solution that rationalized the application portfolio and deployed a streamlined ITIL process framework to provide improved support to over 30,000 employees.I was also the Project Manager of a global SAP finance,SCM and BI solution implementation program in North America and Europe for a major O&G services company. I led the team in the development of the solution architecture and helped over 100 staff and consultants deliver the solution on time and on budget.

Responsible for the daily operation of 100 staff providing Oracle application support services to small and medium sized energy companies. I led improvement of operational performance in the IT support team by implementing an ITIL process framework to improve service delivery and customer satisfaction.

Responsible for the delivery of technology services to global energy and manufacturing companies. Led the development of improved service delivery processes, provided project management oversight and managed the delivery of project quality and risk management services to support successful project execution.

Led the delivery of SAP packaged based technology solutions from inception to delivery including IT strategy development, solution architecture design and project execution. Responsible for all delivery aspects including staffing, project management, quality and risk assessment, and client acceptance.