John Mcfarlin Email & Phone Number

With over 22 years of experience in telecommunications sales, I am a passionate and driven Senior Account Manager at AT&T, where I oversee building and maintaining relationships with clients, account planning and strategy, and pursuing new sales opportunities. I have a strong record of success in supporting the integrated AT&T portfolio, including network services, voice and data, wireless, connected devices, and strategic third-party vendor partnerships. I am motivated by delivering value to my customers, solving their challenges, and exceeding their expectations. I bring diverse perspectives and experiences to the team, as I have served as Council Lead for the Integrated Account Manager Council, and as Chief of Staff for Mobility Services in the past.In my current role, I leverage my skills in customer relationship management (CRM), pre- and post-sales support, billing resolutions, account optimizations, and contract lifecycle management. I handle a portfolio of enterprise customers headquartered in Houston, generating annual revenues of approximately $200M. I have successfully increased customer satisfaction, retention, and loyalty, as well as identified and closed new sales opportunities. I also collaborate with other teams and departments within AT&T, such as marketing, finance, operations, contracting, and care, to ensure a seamless and consistent customer experience. I am always eager to learn new technologies, products, and solutions, and to share my knowledge and best practices with my peers and colleagues.

Listed skills include Wireless, Managed Services, Unified Communications, Solution Selling, and 11 others.

• 

  Sonoma State University