Work with customers to gain a deep understanding of their business processes, system environments and IT infrastructureIntegrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant mannerWork closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projectsShip Python code to enhance our internal toolsFirst line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering teamCustomer advocate in influencing product roadmap and improvements

Provided Jira Administration/Consulting for Fortune 50 clientDesigned, developed, and implemented high quality solutions including architectural system designFacilitated customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirementsProvided experienced guidance, feedback, and recommendations to customers based on established best practicesSupported the roll-out, adoption, and scaling of provided solutions for customers with tens of thousands of employeesHandled customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationshipAdvised on internal tools and processes as a senior member of the technical teamActed as a subject matter expert in implementation and administration of Jira and Confluence systemsAssisted with proposal development and statement of work definitionsEngaged with potential customers on sales calls as a technical resource, advising on product solutions

Migrated production code written for x86 onto RISC-V CPUs increasing performance and saving over $200,000 annually.Coordinated with a team of three engineers to test, analyze, and implement improvements for existing back-end systems written in C++.Introduced multi-threading into serialized code for over 40% performance increase.Conducted performance tests using Intel Vtune Profiler.

Implemented an asynchronous multi-threaded C++ program using POSIX message queues with Google protocol buffers as the payload.Optimized an existing Qt defense simulation programConducted independent research and development to integrate an open-source data distribution software into an existing project and to make usable for future demos to prevent the need to license more expensive alternatives.

Co-led project where our team implemented Amazon’s Alexa voice recognition software onto Raspberry Pi-3 boardTutored graduate students in Introduction to Python programming courseLed class lectures introducing essential programming concepts