• Spearheaded the management of a $1.6M IT project portfolio, implementing PMO best practices that reduced project backlog by 25% and freed up 15% additional funding for strategic initiatives. Aligned projects with overall business objectives.• Successfully implemented program and project portfolio management tools, resulting in a 20% increase in project tracking and reporting efficiency for improved data-driven decision-making.• Instituted PMI-aligned PMO best practices across the IT department, which enhanced project delivery timelines by 30% and significantly improved stakeholder satisfaction through transparent communication and consistent project updates.• Orchestrated the successful execution of multiple IT projects across diverse business units, ensuring alignment with company-wide strategic goals, which improved cross-functional collaboration and provided critical insights into organizational inter-dependencies.• Managed high-impact initiatives spanning multiple lines of business, driving operational efficiency and achieving a 10% increase in resource utilization by optimizing project workflows and eliminating redundancies across the portfolio.

• Successfully led the implementation of a $5.6M Salesforce solution for the Washington Department of Health, streamlining operations and enhancing service delivery across multiple health services.• Drove digital transformation for key sectors, such as healthcare and public safety, enabling improved service efficiency and fostering innovation through strategic consulting and technology integration.• Managed cross-functional teams to deliver complex IT projects, ensuring that all deliverables were met on time and within budget, resulting in a 15% improvement in overall project efficiency.• Collaborated with stakeholders from healthcare, public safety, and other sectors to identify and address specific needs, leading to a 20% increase in client satisfaction and engagement.• Implemented tailored solutions to enhance operational capabilities in call centers, healthcare, and human services. Achieved a 25% reduction in processing times and increased productivity by 30%.

• Orchestrated Agile delivery processes for large-scale projects, resulting in a 40% reduction in time-to-market and increasing project efficiency by implementing streamlined workflows and iterative development.• Ensured adherence to project schedules and scope through effective management of team stand-up meetings and financial reporting, achieving a 95% on-time delivery rate, and maintaining budget compliance.• Facilitated regular communication between the CET and delivery teams, improving project visibility and enhancing stakeholder engagement, which led to a 20% increase in project satisfaction scores.• Successfully acted as a Scrum Master on complex projects, guiding cross-functional teams through Agile methodologies and accelerating delivery timelines by 30% through effective backlog management and sprint planning.• Coached and mentored internal and external scrum team members, fostering a culture of continuous improvement and boosting team productivity by 25% through targeted training and skill development.

The Senior Project Manager (PM) is the subject matter expert, driving and owning the development of the tactical plan required to execute a defined scope of work and deliverables. This role is pivotal in the organization for delivery processes and standards. The Senior PM is primarily accountable for the project schedule, adherence to scope through team stand-up meetings and financial reporting, status reporting and ongoing regular communication with the CET and the delivery team at large.At Eversana Intouch, we offer innovative solutions to life science companies that want to connect with consumers, healthcare professionals and payers. We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

• Led the delivery of new software and application environments by collaborating with key stakeholders, resulting in the successful launch of three major platforms that improved operational efficiency by 35%.• Managed project management activities for the Enterprise/Technology Portfolio, ensuring on-time and budget delivery, resulting in enhanced project visibility.• Streamlined coordination between external vendors and internal teams (Product Management, Engineering, Data Center, etc.), reducing cross-team communication issues by 25% and enhancing integration.• Implemented rigorous quality assurance and security protocols to ensure the delivery of fully functional products and secure infrastructure.• Streamlined project processes by developing and executing comprehensive project plans, which led to a 15% improvement in project execution efficiency and a 30% reduction in project risks through proactive management and mitigation strategies.

• Managed Accruent Meridian EIM software implementations, overseeing 20 projects annually with an average contract value of $160K. Achieved a 30% increase in client satisfaction by delivering projects on time and within budget.• Directed program activities, including planning, reporting, and communication, improving project delivery efficiency by 25%. Enhanced stakeholder engagement across multiple programs.• Streamlined operations and increased team productivity by 20%, contributing to the successful completion of over a dozen programs with 2 to 10 projects each.• Managed project priorities, timelines, and budgets, reducing project costs by 15% through effective budget management and resource allocation.• Demonstrated adaptability across industries such as Construction, Oil & Gas, and Pharmaceutical, delivering customized solutions to meet diverse industry needs.

Accruent Culture Champions, advocate for our culture. Embody and exemplify company values! I care deeply about the company and our team members. I help make Accruent a better place to work. As Culture Champion I am the advocate for both my team and the company. I support and help plan office events, and promote a welcoming and inclusive work environment. I work with the Culture + Engagement team on eNPS and help team members stay up to date on departmental events and issues within our location. I also assist with the office culture budget. I take event photos and work on social media with the Marketing team.

• Oversaw all phases of the project lifecycle for technical and non-technical projects, successfully steering over 36 implementations and generating over $21M in revenue through meticulous planning, scheduling, and delivery management.• Directed and managed eighty server upgrades, significantly enhancing system performance and improving customer service communications by implementing streamlined processes and upgraded technology.• Led the successful upgrade of the organization to Microsoft 365, which increased operational efficiency and enhanced collaboration across departments, leading to a 20% reduction in project turnaround time.• Managed the implementation and improvement of customer service communications in a dozen call centers, resulting in a 15% increase in customer satisfaction and streamlined support operations through effective project execution.• Executed project management activities such as planning, scheduling, tracking, and delivery management to ensure timely completion of all projects within budget, resulting in a 25% increase in overall project success rates.

Program / Portfolio Manager. Partner with Sales to support IBM Kenexa clients with clear accountability for client success by overseeing the deployment, adoption, extension and expansion across all IBM Kenexa solutions. Primary point of contact for clients, from the closing of the sale to the successful implementation of the solutions on time, on budget and in scope. Assist with the collection of competitive information and the generation of creative ideas to increase market share. Work together with internal and partners to ensure that every activity along the client life cycle is delivered successfully and delivering value to our partnership. • Managed a dozen clients for all IBM Kenexa products; representing over $2.8 million in contract value. Achieved $1.8 million in client renewals and add on sales.• Guided the transition of over 50 clients to a new CRM platform. Avoided need to spend $1.2 million on enhancements on existing CRM.

Leading cross–functional teams of process / business experts, engineers and configurations specialists to deliver HRIS Enterprise Solutions for Talent Acquisition, Onboarding & Performance Management to clients; Understand and perform critical path analysis, responsible for project reporting including utilization, project profitability and project P&L into senior management. Dedicated to our customers in ensuring they are successful and happy in the Kenexa products they purchase. Help our clients map a path to the Kenexa platform to solve their overarching business problems. • Implemented over 30 clients on Talent Acquisition, Onboard and CRM; representing over $15.3 million in contract value. • Enabled clients to improve the effectiveness of talent acquisition programs, increase employee productivity, and retention, decrease costs, and improve management decision–making.

A Management Consultant specializing in the delivery of high–quality strategic, tactical, system solutions. Extensive portfolio, program, and project management experience. Possess expertise in Multi – National, Channel, Platform, Retail, and Application Development. Adding IT value to business operations. Strong skills coupled with the proven ability to effectively manage global business relationships at all levels.• Acquired dozens of in flight endeavors. Provided necessary leadership and management to successfully deliver desired results for partners and clients.• Implemented logistics solutions migrations, integrations, re–design projects within retail, hi–tech, government, chemical, manufacturing, food services and consumer goods verticals.

Responsible for leading the implementation of IT focused solutions and enterprise wide cross functional initatives that address business issues and create or enhance business opportunities. Developing, maintaining and strengthening relationships with key clients as well as all levels of management and staff toward the effective execution and implementation of portfolio, program and project goals that meet required business needs. Confer with clients to determine needs, expectations and priorities to develop project scope and define requirements. Develop project plans and estimates, determine the critical path for projects, while ensuring sufficient resources to meet all targets and deadlines; lead, implement, and streamline key IT initiatives involving e–commerce and ERP redesign projects.• Led planning, requirements, budgeting, scheduling along with development, testing, integration and training of MatrixOne to support global design and sourcing departments between leading countries (China, Turkey, India, Germany and UK), establishing process, roles and metrics. Grew first year retail products of $140 to $370M by its third year.• Improved yearly margin by $2M securing executive acceptance of a supplier risk management strategy, including global supply chain security and social compliance, which led to the launch of a new supplier certification process.• Directed teams securing details on direct import products achieving compliance with the U.S. Customs – Trade Partnership Against Terrorism program and the Border Protection 10+2 programs.

Oversaw requirements elicitation, application design, development, testing, delivery and the executing of global initiatives to improve merchandise handling and visibility. • Established a $3 M globally collaborative system across six departments, international sources and multiple 3rd party service providers. Facilitated the design and sourcing of 3,000+ exclusive items in its first two years.• Conducted the creation of a new product replenishment function to streamline the management of inventory and demand which resulted in over $1 M more margin dollars in its first year. System support for the function enabled over $10 M per year additional margin.

Accountable for managing diverse types and sizes of department projects, portfolios and programs including process improvement, IT design and organizational assessments. Represent the business needs and strategies of the clients in a supporting role to other departments. Develop and update department vision and strategic plans for business needs and growth opportunities. Maintain, strengthen, and grow relationships with key clients including all levels of staff and management in order to effectively execute and implement projects. Oversee requirements elicitation, application design, development, testing, delivery and the executing of global initiatives to improve merchandise handling and visibility. • Established a $3M globally collaborative system across six departments, international sources and multiple 3rd party service providers. Facilitated the design and sourcing of 3000+ exclusive items in its first two years.• Conducted the creation of a new product replenishment function to streamline the management of inventory and demand which has resulted in over $1M more margin dollars in its first year. System support for the function enabled over $10M per year additional margin.

Product planning, buying, negotiating terms and executing strategic sales marketing plans and market research. On air presentation development, and post-sale analysis of consumer electronics and general automotive categories representing over $100M in annual retail sales.

Coordinated logistics and operational issues and supported the electronics buying group. Performed market research, developed and maintained an extensive marketing database detailing competitive product information, pricing data, and promotions to aid in vendor negotiations and marketing efforts.

Ranks: 2nd Lieutenant, 1st Lieutenant, Captain, on list promotion to Major at separation from service. Received an honorable discharge. Qualifications achieved: Copilot, First Pilot, Aircraft Commander, Instructor Pilot, Standards and Evaluations Pilot, Air Refueling, Air Drop, Night Special Ops Low Level, Combat Air Tactics, Formation Lead.Participated in Operation Just Cause and Operation Desert Shield.Additional Duty: Squadron Scheduler, responsible for maintaining flight currencies of 60 pilots and manning assigned flight missions across the globe.

Responsible for corporate sales, and inventory in 82 retail stores, in 18 major U.S. markets. Handled more than 35,000 items to merchandise the stores with sales over $40 million. Initiated a program to eliminate $2 million worth of products when the team logos had changed. Worked with vendors and corporate store planners to establish a “Throwback Promotion” to sell off out of style inventory.

Managed Burlington, New Jersey store. Responsible for store sales and merchandising. Improved comp sales by 17%. After two months, received management responsibilities for Moorestown, New Jersey store. Increased comp store sales by 10% and reduced shrinkage by 4.5%. Stores average over $400 a square foot, and that put them in the top 5 percent of specialty stores in the country.