I am a Commercial Operations Specialist and I am known for - Significantly improving customer satisfaction, exceeding the clients expectations and creating repeat customers.Financial acumen skills that include developing key financial literacy and understanding processes such as Forecasting, Budgeting and Reporting. The ability to make good judgments and make quick informed decisions.Building highly productive teams that continually work toward the team's higher goals, teams that trust, debate positively are mission orientated and get results. Ability to build and develop teams of varying skill sets to achieve common goals whilst nurturing and developing future talent.I have a skilled background in managing the day-to-day operations that support service delivery, including those of inventory control, quality, and compliance.Highly effective negotiator.I am highly focused on maximising the customer experience and improving company profits and reputation in the market.Experienced Operations Manager with a demonstrated history of working in the individual and family services industry. Partnering with individuals and their families to help them navigate the aged care system, the funeral industry including Crematoria and identifying suitable products and services that will match their requirements.Skilled in Negotiation, Sales, Wine, and Key Account Development. Strong operations professional graduated from Australian College of Professionals. Working closely with internal stakeholders to build a pipeline of referrals and new consumer leads to meet shared targets and KPIs.Motivating consumer sales by passionately conveying the mission, values and matching the right product or service to meet the consumers’ needs.Proactively looking for opportunities to enhance the experience for consumers in order to exceed expectations and increase customer satisfaction ratings and loyalty scores. (NPS)Provide inspired leadership for my organisation.Make important policy, planning, and strategy decisions.Develop, implement and review operational policies and procedures.Assist HR with recruiting when necessary.Help promote a company culture that encourages top performance and high morale.