•Analyze accounts to drive product adoption, usage, and satisfaction.•Host customer onboarding sessions, instructing new users how to navigate and effectively adopt the Team Engine software.•Work cross-functionally with sales and marketing to implement effective customer success strategies.•Create customer documentation aimed at reducing customer support requests and instructing customers how to best utilize the software.•Manage and reduce accounts at risk due to low NPS •Identify at-risk customers and take action to reduce churn.•Track recurring customer issues and submit findings to the product team.•Critically examine customer success strategies and generate ideas and actions to improve overall efficiency.•Track upcoming renewals to take appropriate action to ensure re-subscription.• Developed the Self Serve Trial process to eliminate the loss of unqualified prospects.• Worked cross-functionally with engineering to sync customer HRIS directories with Merg.Dev

-Developing Outbound Business -Managing client relationships through the first cycle of the sales process.-B2B Sales to Small to Medium Sized Accounts-Quota Carrying role

- Managing over 40 properties in Athens, Ga- Analyzing location and market rental prices- Negotiating leases with commercial and residential tenants- Configuring management spreadsheets and assisting in the conversion to new management software- Touring properties to potential tenants

- Created marketing strategy for new business - Assisted in outbound sales calls- Created social media sales strategy- Coordinated new product sales locally