John Mcmillan Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• 𝐓𝐡𝐞 𝐑𝐨𝐥𝐞My current role centres on leading all aspects of the procurement, profitability and performance of high-profile events attracting global coverage. This encompasses determining multi-million-pound budgets and.
• Devised and directed solutions for event and operations management, and retail and licensing requirements for global sporting, leisure and real estate brands such as Wimbledon, The Open, Royal Ascot, Olympics, Ryder.
• Increased revenue, profitability and performance, such as almost doubling The Open’s turnover within two years
• Grew brand awareness by conceptualising categories to define brand identity
• Enhanced customer experience across multi-faceted platforms by restructuring and streamlining business verticals
• Achieved Sports Marketing Surveys’ “Outstanding Customer Service” award in recognition of The Open stores

London, United Kingdom

• 𝐓𝐡𝐞 𝐑𝐨𝐥𝐞In this capacity, I oversaw all aspects of retail and e-commerce activity at the All England Club for the annual Wimbledon Championships, as well as the Club’s year-round retail business. My remit included.
• Directed a four-year planning process to deliver the smooth running of retail operations for the London 2012 Olympics
• Recruited, onboarded and trained 300 staff on fixed-term contracts for Wimbledon Championships
• Embedded a customer-centric environment by mentoring staff and introducing changes and solutions, such as bi-annual appraisals, that improved organisational performance
• Introduced a mechanism to report on performance of retail outlets

• 𝐓𝐡𝐞 𝐑𝐨𝐥𝐞With World Duty Free, I led the operational activity of a team of 50 staff, which in practical terms included providing mentorship to support store teams to surpass KPI targets, together with embedding a.
• Devised and implemented event sales in seven BAA airports across the UK, achieving multi-million-pound sales and exceeding budgeted sales and profit targets