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Experienced Senior Manager, with demonstrated history of working in the Business Intelligence industry. Skilled in Analytics, Databases and Team Building. Strongly Analytical background, with a Graduate Certificate in Computational Science from University College Dublin and Bachelor Degree in Financial Computing from Brunel University.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 46706
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Senior Business Operations ManagerSalesforce Feb 2023 - PresentIreland
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Senior Operational Excellence ManagerTableau Software Sep 2019 - PresentSeattle, Washington, United States -
Senior Manager, Technical SupportTableau Software Jan 2016 - Sep 2019Dublin, IrelandDriven a customer-focused, highly technical group of Engineers to delight Tableau customers. Lead an organisation-wide shift towards making data-driven decisions focused on the output of improved customer experience.
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Technical Support Manager, EmeaTableau Software May 2015 - Dec 2015Dublin, Ireland
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Technical Support Team LeadTableau Software Jul 2014 - May 2015Dublin, IrelandEnsured support was delivered in a timely, customer-oriented, and comprehensive manner. Promoted a customer centric support culture that goes above and beyond what the customer expects and ensures every Tableau customer support contact is positive. Manage service level agreements and customer satisfaction levels. Identify and promote opportunities to reduce the amount of direct support required through product improvements, training, online support, and self-service.Worked closely with Development management to ensure high quality defects were filed, ensuring minimal turnaround times and customer satisfaction. Encouraged close inter-team collaboration, enabling transfer of skills and aligning troubleshooting strategies.
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Technical Support EngineerTableau Software Aug 2013 - Jul 2014Dublin, IrelandWorked primarily with Tableau’s Desktop product, assisting customers with analytics issues, but diversified my skills through taking on Server and Online products too. Proactively assisting with post-sales installation, configuration and set up tasks, data connectivity, performance and analysis of data. Responsibilities included triaging and resolving highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products.As the first technical hire in Dublin, I was closely involved with hiring and mentoring all future technical hires, and voicing team needs to leadership.
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Nokia B2B Support AnalystAccenture Feb 2011 - Jan 2013Dublin, IrelandEstablished Nokia Channel Support operations in Dublin, maintaining quality and productivity of their retired in-house Services Desk. Apart from troubleshooting work, lead:o Development of weekly review process for team’s metrics, reporting to Nokia Support leadership on trends and performance.o Process creation for case in-take, on-going troubleshooting, hand-off and escalations to Nokia/Microsoft development teams.o New Hire mentorship and training program. -
Business Support SpecialistBt May 2007 - Aug 2007London, United Kingdom -
Consultancy Administration OfficerGlobalite Management Services Limited May 2006 - Aug 2006Guildford, United Kingdom
John Mcnally Skills
John Mcnally Education Details
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Computational Science -
Financial Computing
Frequently Asked Questions about John Mcnally
What company does John Mcnally work for?
John Mcnally works for Salesforce
What is John Mcnally's role at the current company?
John Mcnally's current role is Senior Business Operations Manager at Tableau (a Salesforce company).
What is John Mcnally's email address?
John Mcnally's email address is jm****@****are.com
What is John Mcnally's direct phone number?
John Mcnally's direct phone number is +3538314*****
What schools did John Mcnally attend?
John Mcnally attended University College Dublin, Brunel University.
What are some of John Mcnally's interests?
John Mcnally has interest in Animal Welfare, Education, Environment.
What skills is John Mcnally known for?
John Mcnally has skills like Sql, Technical Support, Databases, Analytics, Business Intelligence, Microsoft Excel, Sharepoint, Troubleshooting, Tableau, C++, Mobile Devices, Windows Server.
Who are John Mcnally's colleagues?
John Mcnally's colleagues are Vishal T., Dušan Šarić, Chandler Cotten (Boyd), Edward Groenendaal, Salesforce Test, Chris Shaul, Derrick C..
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John McNally
Ireland -
John McNally
Ireland -
John McNally
Ireland
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