John Mcnamee Email & Phone Number

St. Peter Port, Guernsey

Butterfield is a leading independent offshore bank. We have had a presence in the Channel Islands for over 45 years and have earned a reputation for reliability, integrity, security and confidentiality. We are specialists in the areas of private banking, lending and fiduciary services, discretionary investment management, custody, and fiduciary services. To achieve the best solution for each of our customers, we draw upon our network of local and international service providers. Our success has been built on a set of fundamental strengths: sound corporate values, strong capital and liquidity positions, solid core businesses with a concentration on building relationships and wealth.

London, England, United Kingdom

I have been assisting the business in getting the most out of a range of corporate systems. Working at all levels to provide a class leading level of support to a diverse user community, predominately based in London.Key Responsibilities:• Run continuous improvement programmes to ensure that provision of support enables the business to work to the company vision and goals whilst minimising risk at all times.• Manage routine business operational tasks including scheduled reporting and regular system integrity checks.• Act as coordinator across the Corporate Systems application pool. Ensure issues with systems are fully documented, reported and resolved acting as necessary as contact for IT and systems suppliers in the resolution of any technical issues.• Design, develop and run standard and ad-hoc reports in line with client needs and assist users in automating their reporting requirements.• Provide ad-hoc expert advice, guidance and support to all system users to ensure correct operation of system functions and appropriate application of systems to business processes.• Ensure that the security and integrity of systems and data is preserved.• Contribute to the development of standard repeatable testing plans and associated test data scenarios and supervising the testing of regular system updates from software suppliers and assisting in the identification, selection and implementation of new systems and major upgrades.• Maintain process and procedure documentation in line with improvements in systems and business processes and ensure changes are communicated to all users.• Assist and accommodate internal and external audits by providing relevant information as and when required in a timely and accurate manner.• Manage the process of bug fixing and promoting changes utilising CTI’s change management process.Project Work Undertaken:• Migrate EMEA reporting tool SimCorp Coric to a global reporting solution Vermilion Reporting Suite.

London, England, United Kingdom

I have been employed in a business facing role, providing user and technical support covering applications deployed within CG.Main areas of support;Back Office, Data, MarketingMicrosoft Desktop and Server operating systems and products, including MS SQL, Sharepoint, Active Directory and Office.Citrix Metaframe Access Presentation Client and Server and XenApp.UNIX (Sun Solaris 10, HP UX 11)Oracle Database, Siebel and WeblogicCognos Business IntelligenceTibco BusinessWorks, Enterprise Message Service, Hawk and RendezvousFAST ESPEMC Captiva InputAccel and DocumentumFatwire Content ServerProject Work Undertaken;Creation and usage of a global knowledge baseCreation of application shutdown and startup scriptsMigrating select Capital funds from T to T+1 pricing policyOracle 9i to 10g migrationImplementation of application validation scripts using HP QuickTestProLead EU Marketing and CIFE Web Support Transition Produce marketing quarter end debrief report summary of incident reports, emergency changes and updates on root cause analysis, unresolved issues and actionsTesting of new software releases and patches into the environment against supported applications

I was employed in a client facing role, providing user and technical support covering applications and hardware systems deployed in CTC offices.Key Responsibilities;To install, configure and implement new systems and changes to existing systems.To support new and existing desktop/server based systems as required ensuring that support procedures and service level agreements are adhered to.To provide administrative support of production servers, patch panels and network switches in conjunction with and with support from the Senior Support Analysts.To upgrade and deploy hardware - covering pcs, laptops, servers, printers, networking and other peripheral devices.To undertake specific tasks/projects as agreed with the Helpdesk Manager and provide technical evaluation, configuration, implementation and support, as necessary.Support the Investment Management department using Bloomberg, Tradar, Tradex, Thinkfolio and Northern Trust Passport.