Responsible for a team of two Group Leaders and 19 Operators. Providing leadership and management for all areas including performance reviews, development, safety and coaching.Liaise directly with the customer and suppliers ensuring target deadlines are met constantly and to a high quality standard.Provide detailed information liaise and escort various VP's, managers, suppliers and guests of the customer around the business.Liaise across departments within KD Halewood, Solihull and India ensuring a constant flow of information and communication providing a high quality service for the customer.Manage, change, improve and meet the KPIs laid down for the warehouse ensuring all operatives contribute towards and understand.Ensure all business objectives are fully understood by staff and that staff can contribute daily to delivering the business strategy.Manage all manning changes and processes required due to the constantly changing business needs and ensure all new processes are recorded and old processes archived.Manage all administration for the operation, ensuring pay, overtime trackers, manning sheets, holidays and absence are constantly up to date and managed where required. Ensure direct DHL management are well informed of all CKD issues by attending start up meetings and providing end of shift reports, PPS and Level 0 where required.Ensure that the team is fully aware of their contribution to the security of the business and how they can play a part.Communicate and welcome feedback and challenges from staff, whilst encouraging a culture supporting continuous improvement.

Responsible for a team of 3 Team Leaders and 22 Operators.Responsible for ensuring all KPI's were met on a daily and monthly basis.Manage Group Leaders in creating an environment for the efficient delivery of high quality customer service levels for JLR and achieving zero line stops.Provide training, mentoring and coaching to all subordinates and managed one GL to achieve supervisor and 2 operators to achieve GL.Create an environment whereby all staff understand their roles and objectives, and where they can all contribute to the achievement of the same.Responsible for liaising directly with JLR Management and collecting and passing on all information required ensuring customer satisfaction.Took on championship of two objectives set by management, problem countermeasure and Kamishibai and ensured the objectives were followed and met.Played a large part within BIW ensuring new marketplace layouts were set out and hundreds of new part locations were smarted for the customer.Introduced and put into play cross functional training between BIW ironmen and trim ironmen to achieve greater versatility within business enabling manning shortages to be combatted cross departments.

Completely turned around performance and layout within West Receiving and the tyre house and created KPI's for the tyre house to enhance performance.Working with JLR Engineers ensured all obsolete stillages were scrapped off and removed from the West Receiving yard as tasked by DHL senior management.Took over role of Trim supervisor with minimal training and ensured previous high performance was continued. Constantly liaising with Senior JLR management and reporting to all end of shift meetings within the nerve centre.Took over North Receiving Supervisor role and reduced costs on MHE by identifying poor layout areas causing damage. Created and introduced new labelling method within JLR at customer request with assistance of second supervisor. Played large part in introducing 3 shift rotation taking out need for permanent night shift and enhancing performance and KPI's.